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At DIRECTV, you will join a team committed to innovation, operational excellence, and delivering exceptional value to our advertising partners. We invest in our people through continuous learning opportunities, cross-functional collaboration, and a culture that values data-driven decision making. This role offers the opportunity to make significant impact on our advertising technology ecosystem while developing expertise across multiple platforms and business functions.

Join DIRECTV's Product & Partnerships organization as a Senior Specialist on the Operative.One Systems Operations and Services team. This role sits at the intersection of technology, operations, and strategy, enabling DIRECTV Addressable TV and DIRECTV STREAM Advertising through robust system solutions and data-driven decision making.

You will spend approximately 40% of your time on product launches and system implementations, 30% on operational support and troubleshooting, 20% on stakeholder management and training, and 10% on strategic planning and process optimization. This position requires a strategic thinker who can balance tactical execution with long-term solutions while maintaining DIRECTV's commitment to innovation and customer excellence.

Success in This Role Looks Like:

+ Successfully launching 3 – 5+ new product offerings annually with minimal post-launch issues.

+ Reducing system-related escalations by 20% through proactive monitoring and knowledge base development.

+ Achieving 95%+ stakeholder satisfaction scores through effective communication and timely project delivery.

Primary Responsibilities

Product Operations & Launch Management

+ **Lead end-to-end product rollouts** by developing streamlined operational processes, collaborating with technical teams, creating training materials, and presenting to stakeholders.

+ **Create system requirements** for digital and linear addressable products based on end-to-end process flow analysis.

+ **Review vendor and internal functional specifications** and design documents to ensure alignment with business requirements.

+ **Scope, test, and validate** new features and enhancements for Operative.One Order Management systems, FreeWheel ad server integration, and proprietary data segmentation tools.

+ **Partner with Product team** to understand all aspects of program partner onboarding and ongoing maintenance activities.

Systems Strategy & Solution Development

+ **Develop strategic technical solutions** that streamline operational processes and achieve business-critical objectives through system implementations.

+ **Provide subject matter expertise** on Operative.One, FreeWheel, and proprietary tools to support Ad Sales, Planning, Ad Operations, Business Analytics, and Inventory teams.

+ **Identify root causes** of system issues through data analysis and architect sustainable long-term solutions.

+ **Monitor data integrity** across business systems to ensure all data feeds perform successfully and accurately.

Project & Stakeholder Management

+ **Manage high-profile project initiatives** in partnership with Ad Tech Engineers, Data & Analytics, Ad Sales Pricing & Planning, Product, Finance, and Marketing teams.

+ **Communicate project status** to senior management with regular timeline updates, clearly articulating issues, blockers, and wins.

+ **Coordinate cross-functionally** with Product and Engineering teams to identify, report, and resolve product issues.

+ **Advocate for internal clients** through organized, data-backed communications regarding escalations and recurring issues.

Operations Support & Training

+ **Provide systems support** to DIRECTV Advertising Sales, Pricing & Planning teams, and internal business partners to optimize advertiser experiences.

+ **Resolve customer support cases** by analyzing data, diagnosing problems, and implementing sustainable solutions.

+ **Deliver training** to Sales Planning and Ad Operations groups on new systems, processes, and product offerings.

+ **Maintain knowledge base** of known issues, solutions, and training materials for team reference.

Required Qualifications

Experience & Background

+ **3 – 5 years required, 5+ years desired** in TV or digital advertising/media sales operations.

+ **Proven Ad Operations experience** with advanced analytics and rich ad-server trafficking.

+ **Hands-on FreeWheel ad server experience** or comparable advertising technology platforms.

+ **Demonstrated product launch success** including cross-functional collaboration, process development, and stakeholder management.

+ **Data-driven problem-solving** experience including hypothesis testing and analytical validation.

+ **Related media experience** strongly preferred.

Technical Skills

+ Operative.One Order Management system (preferred) or similar platforms.

+ SQL for data extraction, analysis, and troubleshooting.

+ Advanced Excel for data manipulation and analysis.

+ Process improvement methodologies and operational optimization.

Core Competencies

+ Exceptional troubleshooting and analytical problem-solving with commitment to finding root causes.

+ Outstanding written and verbal communication skills with ability to translate technical concepts for diverse audiences.

+ Ability to multi-task with exceptional attention to detail and time management.

+ Thrives in fast-paced, collaborative environments with competing priorities.

+ Passion for learning new technologies and staying current with industry trends.

+ Customer service orientation with focus on continuous improvement.

Education

+ Bachelor's degree required; degree in Business, Marketing, Computer Science, Data Analytics, or related field preferred.

This is a New York City, NY, based position that works both in-office (2 days/week) and remotely. #LI-Remote

A career with us comes with big rewards:

DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees. It is the company's policy to offer pay that is competitive with other employers in the local market. Our salary ranges are determined by role, level, and location.

The Base Salary range displayed below reflects the minimum and maximum target salary for the position and work location(s) listed in the job posting US Labor Market Zone(s). Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

DIRECTV WAGE ZONE

N4: $105,800 - $158,700

Please note that the salary ranges reflect base salary only and do not include bonus or benefits - when you consider all of these together, it represents a pretty impressive total compensation package.

Apply today!

Compliance Notice Regarding Use of Automated Decision-Making Tools in Hiring Process

RSRDTV

DIRECTV employees are expected to always be honest, trustworthy, and operate with integrity. Discrimination and harassment of any kind (including sexual harassment) will not be tolerated. We remain steadfast in our belief for diversity, equity, and inclusion; therefore, we encourage success based on individual merit and ability without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military/veteran status, or any other protected status. DIRECTV celebrates and is enriched by our differences; therefore we fully consider all qualified applicants including, those with a criminal history.