"Alerted.org

Empower IT Excellence – Join Our Team!

IT Operations Technician

Start: **ASAP**

Contract Length: **6 months to start, possible to extend**

Shift: **Day**

Pay: **$28.00 - $31.50 per hour (depending on experience)**

Basic Job Functions:

Seeking qualified applicants for the position of IT Operations Technician. This position is responsible for configuring, operating, and maintaining various enterprise wide systems as well as supporting internal IT partners across the enterprise.

Duties of this role include, but is not limited to:

• Provide technical support to employees using phone, email, chat, and the ticketing system; provides in-person

support to onsite employees and remote support to other locations

• Order, configure and deploy new equipment and manage used inventory and returned/loaner hardware

and peripherals for timely disposition

• Assist in the implementation/installation, maintenance/troubleshooting, and licensing of software/applications

• Troubleshooting and maintaining certain IT infrastructure equipment such as computers/laptops, phones,

printers, conference room, servers, access control systems and network devices

• Create and support user account and group membership setups

• Procure, setup, configure, distribute and troubleshooting of all mobile devices

• Work on projects and perform other duties as assigned

• Work a rotational on-call IT support schedule to include evenings and weekends as assigned

Safety is the most important part of all jobs within COMPANY; therefore, candidates must be able to demonstrate the

ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times.

Minimum Qualifications:

• 1-2+ years technical experience supporting users with items such as computers/laptops, desk phones, mobile

phones, printers

• IT related associate degree, or Equivalent combination of experience and education will also be

considered.

Detailed Selection Criteria:

• Problem Solving - Identifying problems and analyzing or reviewing related information to develop and

evaluate options and implement solutions.

• Technical Ability - Knowledge of the practical application of technology. This includes applying principles,

techniques, procedures, and equipment to the work at hand.

• Organizing, Planning, Prioritizing Work - Developing specific goals and plans for prioritizing, organizing,

and accomplishing individual work and the work of the team.

• Communication Skills - The ability to give full attention to what others are saying and communicating

information so that others will understand.

• Accountability & Dependability - Displays responsibility, reliability, is committed to fulfilling work obligations and can hold others accountable for desired results.

• Customer Service - Supporting internal customer needs and requests for help in a timely and effective manner.

• Teamwork - Working as part of a coordinated effort with others to achieve a common goal.

• Independence - Ability to work efficiently with minimal oversight.

Preferred Qualifications:

• Experience installing, configuring, and troubleshooting MS Windows, Office, Outlooks, and other basic Windows applications

• Experience assembling, maintaining, upgrading, and troubleshooting computer hardware and peripherals

• Experience troubleshooting networking equipment, Conference rooms audio/visual, and Security

systems/cameras/badges

• Experience with workstation imaging software and an MDM solution such as Intune

• Experience in a heavy industrial setting

• Customer support or helpdesk experience

• IT certifications, such as a current CompTIA A **Take Your IT Career to the Next Level – Apply Now!**

**Pay Details:** $28.00 to $31.50 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.