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Overview

The Customer Setup and Maintenance Specialist is responsible for managing the setup of accounts and end-users, granting them access to ODPBS ordering platforms. The Customer Setup and Maintenance Specialist is responsible for a variety of tasks associated with customer setup and maintenance and will utilize various systems to provide support to both internal and external customers. Additionally, this role is responsible for managing the setup of internet users, custom shopping lists, customized views, approvals and workflows, and custom bulletin boards within ODPBS.

Primary Responsibilities:

+ Manage the set-up of accounts and end users to provide them access to ODPBS ordering platforms.

+ Perform tasks associated with the setup and maintenance of customers.

+ Utilize various systems and follow specific operating procedure to provide support to both internal and external customers.

+ Manage the set-up of all ODPBS internet users, custom shopping lists, customized views, approvals and workflows, and custom bulletin boards.

+ Manage store purchasing card set-up and processing, ensuring that cards are received by all applying end users.

+ Communicate with wide range of internal associates to ensure account set-ups are done on time and accurately.

+ Other responsibilities and duties as assigned.

Education and Experience:

+ Level of Formal Education: High School diploma or equivalent education preferred

+ Minimum Years of Experience: 1

+ Type of Experience: Account Administration or Customer Set-Up

+ Technical Competencies & Information Systems:

+ Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.

+ Proficient in Microsoft suite (Excel, Word, and PowerPoint)

+ AOPS

+ Skills & Abilities:

+ Ability to communicate with internal and external customers.

+ Experience in the sales process.

+ Data entry

+ Additional Language Skills: Excellent communication in English (written and verbal) and interpersonal skills

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

**About The ODP Corporation** : The ODP Corporation (NASDAQ:ODP) is a leading provider of products and services through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores. Through its operating companies Office Depot, LLC; ODP Business Solutions, LLC; and Veyer, LLC, The ODP Corporation empowers every business, professional, and consumer to achieve more every day.

**Disclaimer** : The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification and are not intended to be a complete list of all responsibilities, duties and skills required of associates so classified. Other duties may be assigned.

**Pay, Benefits & Work Schedule:** The salary range for this role is $16.72/hour to $25.50/hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed. The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization! You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions. For immediate consideration for this exciting position, please click the Apply Now button.

**How to Apply:** Click the Apply Now button and follow the instructions on each page. When you have completed the application, click the submit button.

**Application Deadline** : The job posting will remain open for a minimum of 3 days and will expire once the position has been filled.

**Equal Employment Opportunity** : The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.

We will consider for employment qualified applicants with arrest and conviction records City & County of San Francisco Fair Chance Ordinance.

REQNUMBER: 99115