"Alerted.org

Summary

Supports manager in ensuring that Subaru of America (SOA) and Subaru Corporation (SBR) are in compliance with government regulations for recall document submission and completion reporting. Creates the necessary documentation, facilitates documentation approvals, submits to government agencies according to regulatory requirements, and tracks completion rates for campaigns (emissions, safety, and customer satisfaction campaigns). Supports manager with the planning, administration, and execution of product recalls and service campaigns on behalf of SOA and SBR. Communicates recall and campaign information internally, to vehicle owners, and to government agencies.

Primary Responsibilities

+ Supports manager with the planning, administration, and rapid execution of recalls and campaigns.

+ Initiatives are often overlapping, such as coordinating simultaneous safety and emissions recalls or campaigns, but timely execution and critical reporting deadlines must still be maintained.

+ Communicates recall and campaign plans, either directly or indirectly though Subaru Corporation (SBR), with other North American distributors such as Subaru Canada, Inc. (SCI), Servco (Hawaii), Trebol Motors (Puerto Rico), Guam, and American Samoa.

+ Retailer Announcements and Owner Notification Letters

+ Composes draft retailer announcements and owner notification letters for recalls and campaigns and facilitates approval of those documents from SBR, Subaru of America (SOA) Service, SOA Legal, and North American Subaru, Inc. (NASI) executives (i.e., maintains documentation flow from draft to distribution).

+ Supports manager to provide information required in the claims system recall parameters to the SOA Claims team and composes the customer-facing information for those parameters to ensure they are available at the time a new recall/campaign is systematically launched or updated.

+ Composes updated retailer announcements regarding significant changes in the campaign, such as part availability, bulletin availability or modification, owner notification schedules, or VIN-level status changes.

+ Coordinates with third-party vendors (i.e., S&P Global [Polk] and Allied Printing) to obtain owner vehicle registration data. Supports manager in communicating the printing/mailing timeline and provides approval of the proofs of owner notification letters prior to mailing. Processes recall and campaign administrative expense invoices, obtains authorization from NASI executive-level management for payment through Docusign, and submits the invoices for payment through Emburse (Certify) upon receiving authorization.

+ Monitors Subarunet and email communications for new and updated documentation, such as owner notification letters, recall-related technical service bulletins, recall-related training information, and recall-related retailer announcements, and maintains responsibility for the submittal of these communications to the National Highway Traffic Safety Administration (NHTSA) within five (5) business days of their release, as required by federal regulation.

+ Compiles and submits all recall and campaign completion reporting:

+ Prepares and distributes weekly completion reports for SOA internal use and monthly completion reports for SBR by compiling data from the SOA warranty claims system, relevant data from Oracle Business Intelligence (OBI), and information extracted from the S&P Global Recall Management System.

+ Extracts and compiles recall completion data from OBI and the S&P Global Recall Management System to assemble and submit required quarterly and annual safety recall completion reports to NHTSA.

+ Gathers and compiles the data needed for emissions quarterly reporting required for the California Air Resources Board (CARB), the Environmental Protection Agency (EPA), and various other state Air Resource Boards (ARBs) such as New York (NY), Maine (ME), and Massachusetts (MA). Communicates with the Emissions Activities Manager as new states adopt reporting requirements and works with SOA Information Technology (IT) to make modifications to ensure ongoing compliance.

+ Tracks the completion progress of each recall and campaign, monitors and analyzes recall and campaign completion rate activity, and reports any concerns to manager.

Additional Responsibilities

+ Supports the NASI Field Safety and Compliance team with special projects that require research of sales, parts, service, and customer information.

+ Interacts with SOA I.T. to ensure that systems support changing business requirements.

Qualifications

+ Bachelor's Degree required

+ Up to 2 years required

+ At least 4-6 years preferred

+ Ability to maintain strict confidentiality.

+ Knowledge of emissions and safety recall regulations Preferred

+ Ability to interpret regulatory documents Preferred

+ Strong skills with relevant systems including Microsoft Office (particularly Excel).

+ Competency with Subaru-specific platforms (Oracle, NorthStar, TechShare, Subarunet, SharePoint, SAIS, and Emburse) Preferred

+ Ability to communicate effectively with all levels of employees in organization.

+ Ability to be effective in communicating with Japanese staff (verbally, non-verbally, and in writing) and accommodating of Japanese business culture.

+ Strong project management, organizational, and analytical skills.

+ Ability to adhere to strict deadlines.

+ Technical knowledge of Subaru vehicles (particularly over the most recent fifteen [15] model years) Preferred

+ Ability to work independently with minimal supervision, exercise good judgment, solve problems, think critically and prioritize work in a fast-paced environment.

Work Environment

+ Office Location: Pennsauken, NJ apart of the Greater Philadelphia Area (Philly)

+ Hybrid Role: Hybrid Role - Remote work 2 days per week (after 90 days) [Wednesdays & Fridays]

+ Required Travel: 5%

Compensation: The recruiting base salary range for this full-time position is $57,500- $82,100/ year. Within the range, individual pay is determined by factors, including job-related skills, experience, and relevant education or training. Additionally, this role is bonus-eligible, with a target bonus percentage that provides an opportunity to earn even more based on your performance. (Internal Job Grade: P1)

Why Join Us? In addition to competitive salary and an incomparable culture, Subaru offers an amazing benefits package that includes:

Total Rewards & Benefits:

- Medical, Dental, Vision Plans

- Pension, Profit Sharing, and 401K Match Offerings

- 15 Vacation days, 5 Floating Holidays, 5 Sick days, and 9 Company Holidays

- Tuition Reimbursement Program: $15,000 yearly benefit

- Vehicle Discount Programs

Learning & Development:

- Professional growth and development opportunities

- Direct partnership with senior leadership

- Formal Mentorship Program

- LinkedIn Learning License

Visit our careers landing page for additional information about our compensation and benefit programs.

About Subaru

Love. It’s what makes Subaru, Subaru®. As a leading auto brand in the US, we strive to be More Than a Car Company®. Subaru believes in being a positive force in the communities in which we live and work, not just with donations but with actions that set an example for others to follow. That’s what we call our Subaru Love Promise®.

Subaru is a globally renowned automobile manufacturer known for its commitment to innovation, safety, and sustainability. With a rich history dating back to 1953, Subaru has consistently pushed the boundaries of automotive engineering to deliver vehicles that offer not only exceptional performance but also a unique blend of utility and adventure.

Subaru's company culture is built on collaboration, diversity, and a shared passion for our product. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents to the table. Our team members are driven by a common goal: to create exceptional vehicles that inspire and delight our customers.