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Job Summary:

The position is responsible for directing a team through the initiation, development administration and control of all maintenance related repair warranty claims (including Fleet, Material Handling Equipment) across different Sysco maintenance facilities, locations and relevant third-party suppliers.

The role also includes directing investigations into potential warranty claims to seek possible credits from the manufacturer.

The role also includes exploring strategic areas such as extended warranties, equipment reliability, predictive maintenance, etc. also manages strategic relationships with external suppliers and internal stakeholders to implement short-term goals and long-term business strategies.

The role includes being responsible for managing equipment/ parts and service recalls, campaigns and bulletins, development of opportunities for new equipment in servicing PDIs (Pre-Delivery Inspections), downtime reimbursement areas, etc.

Duties and Responsibilities:

+ Lead and supervise filing of eligible warranty claims through work orders raised across maintenance facilities, follow-up with vendors and process received vendor credits

+ Lead the development of policies and procedures necessary for corporate governance to assure optimal application of the warranty program across the entire company

+ Work with Directors of Fleet and Facility Maintenance on maintenance protocols, periodic inspections not currently directed by manufacturer, TSB (Technical Service Bulletins) adherence, work order trends specific to frequency of specific repairs not covered by OEM warranties, etc

+ Setup mechanisms for regular monitoring of open warranty claims, follow-up/ co-ordinate with vendors

+ Develop and maintain management reports, performance metrics for warranty reimbursements

+ Direct the analytics associated with labor, downtime, overheads, productivity, etc. metrics pertaining to warranty

+ Direct periodic, field training across maintenance facilities and coach team members on processes, policies, etc.

+ Act as interface between Sysco and vendors/suppliers for warranty claims and lead analysis on contested warranty cla **ims**

Education Required:

+ Associate’s/Bachelor’s Degree

Education Preferred:

+ Associate’s/Bachelor’s Degree in automotive technology/ fleet mgmt./ Material Handling Equipment mgmt. or related field with training in engines, drive trains, hydraulics, braking systems & computer science preferred or equivalent combination of education & related experience

Experience Required:

+ 10 years of qualifying experience in maintenance or related field with experience in warranty programs, customer service and computer applications.

+ 5 years of management or supervisory experience; or equivalent combination of education and related experience

Experience Preferred:

+ Tableau, Microsoft Excel, Word, PowerPoint and Computerized Maintenance Management Systems

Licenses/Certifications Preferred:

+ Possession of any ASE (Automotive Service Excellence) certifications up to, and possibly including “Master Mechanic, Technician” level is desirable

Skills and Abilities:

+ Basic understanding of vehicle & equipment (incl. trailers, tractors, refrigeration units, forklifts, pallet jacks) warranty programs.

+ Good oral and written communication skills with ability to clearly and concisely provide information

+ Ability to plan and carry out assigned projects, resolve conflict, and coordinate work with others

+ Manage toward strategic and tactical goals with continuous improvement

+ Independently and proactively resolves problems.

+ Understands team dynamics and works well within team structure.

+ Advanced Microsoft Office skills. Advanced Excel and Power Point knowledge preferred

Language Requirements:

+ English

Physical Demands:

+ Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of this job.

+ While performing the duties of this job, the employee is regularly required to stand, walk, use hands to finger, handle or feel, reach with hands and arms, talk and hear.

+ The employee is frequently required to climb, balance, stoop, kneel, crouch, bend or crawl.

+ The employee is occasionally required to sit and could lift and/or move up to 20lbs.

+ Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Travel Requirements:

+ 10-25%

Work Environment:

+ This is a work-from-home position with limited travel.

+ The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of the job.

+ While performing the duties of this job, the associate is occasionally exposed to wet, hot, extreme cold and/or humid conditions; and moving mechanical parts. The associate may occasionally be required to travel to other Operating Companies or the corporate office as business needs dictate (i.e. training, business continuation, etc.). The associate may be occasionally exposed to high and precarious places. The associate is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

AFFIRMATIVE ACTION STATEMENT:

Applicants must be currently authorized to work in the United States. We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law. This opportunity is available through Sysco Corporation, its subsidiaries and affiliates.