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Overview

Be inspired. Be valued. Belong.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

Ongoing mentorship, development, leadership programs...and more!

Description

JOB RESPONSIBILITIES:

+ Ensuring a welcoming environment by greeting and assists clinical teams with patient navigation and excellent customer service upon patient arrival and during wait times.

+ Provides wayfinding assistance, communicates services and promptly responds to inquiries.

+ Provides helpful, safe and supportive experience for all people entering the facility.

+ Oversees entrances, arrivals at procedural areas, maintains designated areas and equipment (wheelchairs, PPE stations) and addresses customer service issues.

+ Partners and supports clinical teams with efficient and safe patient flow, visitation and customer service.

+ Responsible for providing a culture of excellence as well as culturally appropriate, compassionate care.

+ In addition to the responsibilities of Guest Services Associate I, performs proactive and daily rounds on patients and their caregivers to establish a rapport with the patient and family, assists in the provision of measures to increase comfort and facilitates the flow of communication between the patient and the care team.

SKILLS REQUIRED:

+ Knowledge of electronic medical record and scheduling systems.

+ Comprehend and interpret EHC policies impacting safety and customer service.

+ CPR (Basic Life Support) certification preferred.

+ Ability to work independently.

+ Conflict management.

+ Willing to travel to different locations

MINIMUM EXPERIENCE:

+ 3 years experience in customer service and/or healthcare environment.

+ Experience working directly with patients and clinical teams.

+ Demonstrated proficiency in computer programs such as customer databases, Microsoft Office, scheduling and/or reservation systems.

+ Demonstrated conflict management and problem solving skills.

+ Telecommunication skills and proficiency using multi-line phone and cell phone.

MINIMUM EDUCATION:

+ Associate degree or direct healthcare experience considered.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

**Division** _Emory Decatur Hospital_

**Campus Location** _Decatur, GA, 30033_

**Campus Location** _US-GA-Decatur_

**Department** _DEC-Guest Services Central_

**Job Type** _Regular Full-Time_

**Job Number** _156896_

**Job Category** _Clerical & Administrative_

**Schedule** _Other_

**Standard Hours** _40 Hours_

**Hourly Minimum** _USD $16.80/Hr._

**Hourly Midpoint** _USD $21.60/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.