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About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:

+ **Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.**

+ **Continuous professional growth and leadership opportunities.**

+ **Health, wellness, and financial benefits to offer peace of mind to you and your family.**

+ **World-class facilities and the technology you need to thrive – in our offices or yours.**

Job Summary

The Senior Director – Microsoft Services will lead and develop SHI's Modern Work, Azure, Data & AI services practice, driving innovation and delivering exceptional solutions to our enterprise clients. This role encompasses managing professional services technical groups, and a robust services delivery partner ecosystem. You will lead a team of Managers and Directors, ensuring the successful design, implementation, and management of Microsoft platforms.

Role Description

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_Includes but not limited to:_

Strategic Leadership & Practice Development:

+ Develop and execute a strategic vision for theMicrosoftServices practice, focusing oninnovativetechnologies and solutions.

+ Establish andmaintainbest practices forMicrosoftplatform and infrastructure implementation

+ Drive continuous improvement initiatives tooptimizeservice delivery and enhance customer satisfaction.

+ Lead the development of service offerings related to modernworkplace,Azurecloud,AIand data platforms

Team Leadership & Development:

+ Build, lead, and mentor high-performing teams of technical professionals, including engineers & architects.

+ Provide coaching and professional development opportunities to enhance the technicalexpertiseand leadership skills of team members.

+ Ensure the teammaintainsa deep understanding of industry trends and emerging technologies

Customer Engagement & Solution Delivery:

+ Act as a trusted advisor to clients, understanding their business needs and translating them into comprehensive technical solutions.

+ Oversee the successful execution of complex projects, ensuring adherence to timelines, budgets, and quality standards

+ Drive the development of compelling proposals and presentations that articulate the value of SHI's services.

+ Ensure a world-class customer experience through proactive communication, responsiveness, and technical excellence.

Technical Expertise & Collaboration:

+ Maintain a strong understanding ofMicrosoft’s enterprise technologyportfolio.

+ CollaboratewithMicrosoftto drive joint solutions and initiatives.

+ Work closely with sales, presales, and other internal teams to ensure alignment and effective service delivery.

+ Ensure that the team is trained and certified on the latest relevant technologies.

Business Development & Revenue Growth:

+ Drive the growth of professional services revenue byidentifyingand pursuing new business opportunities.

+ Manage pipeline development and resourceutilizationto maximize profitability.

+ Develop andmaintainstrong relationships with key clients and partners.

+ Ensure that the team is able to properly scope and deliver on complex projects.

Behaviors and Competencies

+ Communication: Can lead and model exceptional communication at all levels of the organization, develop and implement communication strategies, and coach others to improve their communication skills.

+ Leadership: Can lead strategic team initiatives, inspire others to take leadership roles, and foster a culture of shared responsibility and continuous improvement.

+ Impact and Influence: Can drive organizational change and win the support of key stakeholders through effective influence and persuasion.

+ Analytical Thinking: Can drive strategic transformations, inspire others to embrace change, and foster a culture of continuous adaptation.

+ Innovation: Can proactively lead organizational adaptability, inspire creativity, and foster a culture of continuous improvement.

+ Negotiation: Can lead strategic negotiations, inspire others to develop negotiation skills, and foster a culture of constructive dialogue and compromise.

+ Business Acumen: Can provide strategic guidance and insights to drive overall business success.

+ Emotional Intelligence: Can lead others in managing emotions, use emotional intelligence to enhance organizational health and success, and implement strategies to improve overall emotional intelligence in the workplace.

+ Problem-Solving: Can lead strategic problem-solving initiatives, inspire others to improve their problem-solving skills, and foster a culture of proactive problem-solving.

+ Detail-Oriented: Can foster a culture of detail orientation, inspiring others to maintain high standards of accuracy and completeness in their work.

+ Organization: Can design and implement efficient organizational structures and processes, mentor others in organizational skills, and lead by example in maintaining high standards of organization.

+ Follow-Through: Can lead complex projects, inspire others to follow through on their commitments, and foster a culture of accountability and reliability.

Skill Level Requirements

+ Proficiency in providing expert knowledge and guidance on a specific area, ensuring accurate information and effective solutions are delivered to stakeholders - Expert

+ Ability to simplify and effectively communicate complex problems to stakeholders across various functions and levels - Expert

+ Ability to recognize and create value in uncertain and unstructured situations through innovative thinking and strategic vision - Expert

+ Skilled in creating engaging presentations with Microsoft PowerPoint, including customizing layouts, incorporating multimedia, and applying transition effects - Expert

Other Requirements

+ Minimum10+ years of experience in a leadership role within a technology services organization, with a focus on Microsoft solutions

+ Deep understanding of enterprise technology platforms including, Exchange Online, Entra ID,SharepointOnline, Windows 365 and Azure infrastructure

+ Proventrack recordof successfully leading and growing technical services teams.

+ Experience working with enterprise clients and managing complex projects.

+ Strong understanding of RTO and RPO as it relates to disaster recovery.

+ Experience with data platforms & AI applications

+ Experience with infrastructure as code.

+ Previousexperience with IT management or technical sales management.

+ Ability to travel to SHI, Partner, and Customer Events

+ Ability to travel 25%

The estimated annual pay range for this position is $250,000 - $350,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.

Equal Employment Opportunity – M/F/Disability/Protected Veteran Status