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Introduction

A career in IBM Consulting is rooted by long-term relationships and close collaboration with clients across the globe. You'll work with visionaries across multiple industries to improve the hybrid cloud and AI journey for the most innovative and valuable companies in the world. Your ability to accelerate impact and make meaningful change for your clients is enabled by our strategic partner ecosystem and our robust technology platforms across the IBM portfolio

Your role and responsibilities

A ServiceNow Application Architect is a senior technical professional responsible for designing, overseeing, and guiding the development and implementation of complex applications within the ServiceNow platform. This role ensures that business requirements are translated into scalable, maintainable, and secure solutions that align with both best practices and organizational goals.

Job Summary:

We are seeking a highly skilled ServiceNow Application Architect to lead the design and implementation of ServiceNow solutions that align with business and IT strategies. The ideal candidate will have deep expertise in the ServiceNow platform and experience architecting scalable, secure, and high-performing applications across ITSM, ITOM, HRSD, CSM, and/or other ServiceNow modules.

Key Responsibilities:

* Define and design the overall architecture of ServiceNow solutions to meet business requirements

* Translate business needs into scalable technical designs using ServiceNow best practices

* Lead application architecture reviews and provide guidance on configuration vs. customization

* Serve as the technical authority on ServiceNow integrations with external systems (REST, SOAP, MID Servers, etc.)

* Collaborate with product owners, business analysts, developers, and platform administrators

* Ensure ServiceNow solutions are aligned with enterprise architecture standards and governance

* Maintain deep knowledge of ServiceNow platform capabilities, roadmaps, and release cycles

* Guide development teams in building workflows, business rules, UI policies, and custom applications

* Participate in client or stakeholder workshops to define solution scope and architecture

* Ensure performance, security, and scalability of applications and integrations

* This job can be performed from anywhere in the US

Required technical and professional expertise

* Bachelor’s degree in Computer Science, Information Technology, or a related field

* 6+ years of experience with ServiceNow platform implementation and architecture

* Strong understanding of ServiceNow modules such as ITSM, ITOM, HRSD, SecOps, or CSM

* ServiceNow Certified System Administrator (CSA) required

* ServiceNow Certified Application Developer and/or Certified Implementation Specialist preferred

* Experience designing solutions within large enterprise environments

* Strong understanding of Agile and DevOps methodologies

* Excellent communication and documentation skills

Preferred technical and professional experience

* Experience with Domain Separation and multi-instance architecture

* Knowledge of CMDB design and data modeling

* Familiarity with ITIL processes and frameworks

* Experience in regulated industries (e.g., finance, healthcare, government)

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.