• Operations Center Administrator - Overnights

    Dartmouth Health (Lebanon, NH)


    Overview

     

    Working hours are Monday-Thursday, 9pm-7am.

     

    Provides first stop technical response for daytime and after-hours operations. Management and monitoring of server and network logs to identify issues prior to impacting the user base. Coordinating and facilitating outage calls and emergent technical response up to and including initial technical support and troubleshooting, as well as systems administration and deployment. Availability for late nights, weekends or overnights is an important aspect of this position.

    Responsibilities

    * Answering the front-line technical services and data center phones.

    * Assists incoming callers with identifying and potentially troubleshooting technical issues and support requests.

    * During after business hours coordinate incoming support calls and route to appropriate on call personnel.

    * During after business hours, primarily responsible for monitoring and managing server uptime and notifying related on call personnel in the event of technical interruption.

    * During after business hours, provide rudimentary and introductory support, troubleshooting and problem identification.

    * Assists technical services in monitoring server and network alerts.

    * Assists in applying security updates, operating system patches, and major upgrades to the Windows Desktop platforms.

    * Monitors conditions at local and remote data center.

    * Troubleshooting and problem resolution of Tier 1 technical support issues revealed via server monitoring or incoming phone calls.

    * Assists in developing operational procedures, depending on application.

    * Computer Operators are required to be present for 24 x 7 response for critical hospital technology systems. Some level of flexibility related to late night or overnight hours is required.

    * Perform other duties as required or assigned.

    Qualifications

    * High School degree with a minimum of one year of experience in computer operations or technology, or the equivalent in education and experience required.

     

    Required Licensure/Certifications

    - None

    * Area of Interest:Information Systems/Technology

    * Pay Range:$22.27/Hr. - $34.51/Hr.

    * FTE/Hours per pay period:1.00 - 1.00 - 40 hrs/week

    * Shift:Night

    * Job ID:35677

     

    Dartmouth Health offers a total compensation package that includes a comprehensive selection of benefits. Our Core Benefits include medical, dental, vision and life insurance, short and long term disability, paid time off, and retirement plans. Click here for information on these benefits and more:Benefits | DHMC and Clinics Careers

     

    Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

     

    Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.