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Employment Type:

Full time

Shift:

Day Shift

Description:

Position Purpose:

The Patient Care Assistant (PCA) will provide assistance with clerical and clinical activities inherent to physicians or advance care practitioners (ACP) practicing in the clinic setting. This assistance will be under the direct oversight of the physician or ACP. The physician or ACP will review and approve actions to taken at key junctures during patient care. The intention is to minimize the physician/ACP's clerical functions while maximizing his/her clinical role, thus improving patient flow and satisfaction, under the physician or ACP's direct oversight.

What you will do:

+ Escorts patient to exam room. Obtains and documents data to include but not limited to chief complaint, allergies, vital signs, pain level, medication history, and fall risk. Obtains and reviews basic health history information. Anticipates and prepares exam room with equipment and supplies required for the visit. Providers must review and approve the data collected by the PCA.

+ Utilizes written MercyOne North Iowa Medical Center policies/procedures and universal precautions when performing lab/diagnostic tests or procedures. Performs, maintains and documents quality controls as applicable/requested, i.e., logs, proficiency tests, maintenance records, etc.

+ Assists in scheduling patients for office appointments, lab/diagnostic tests/referrals. Reviews written test preparation handout with patient and documents in medical record. Refers patient to provider/registered nurse if patient education is required.

+ Completes charge ticket/submits charges in electronic health record to include and obtain the diagnosis from the provider, identifying and initialing all billable supplies and services. Obtains ABN per e-LMRP as necessary.

+ Documents notification/follow-up of phone messages under direct supervision of a provider.

Hours/Schedule:

Full Time - Days - 7:30 - 4:00 M - F. No Weekends or Holidays.

Minimum Qualifications:

Education:

Successful completion of a formal Nurse Aid or Emergency Medical Technician course/training verified through transcript or original program certificate of completion OR Graduate of a Medical Assistant program OR currently enrolled in an A.D.N., B.S.N., program with successful completion of first semester of A.D.N. program, OR first year completion of nursing courses in BSN OR graduate of an A.D.N., Diploma, BSN or LPN program. OR 4. Registered on State of Iowa Nurse Aide registry listing as "Active" or eligible.

Experience:

A minimum of six months' work experience in a health care facility performing duties relating to patient care is preferred.

Additional experience involving computer knowledge

Special Skills and Competencies:

Communication skills with the ability to maintain and display professionalism with customers and coworkers.

Organizational skills with attention to detail.

Computer skills

Flexibility and adaptability.

Functions as a patient advocate.

Typing speed of 35 words per minute (verified by testing) preferred

Position Highlights and Benefits

+ Education Assistance offered

+ Effective Day 1 Benefit Package (Medical, Dental, Vision, and more) for positions 20 hours per week or greater

+ Competitive wages; including weekend and night differentials

+ Generous paid time off program

+ Retirement Savings program with employer match starting on Day 1

Ministry/Facility Information:

**MercyOne North Iowa** Medical Center provides expert health care to 15 counties.

MercyOne North Iowa Medical Center (https://www.mercyone.org/northiowa/find-a-location/location-results) is a 342 bed, regional referral teaching hospital in Mason City, Iowa. MercyOne New Hampton Medical Center (https://www.mercyone.org/location/mercyone-new-hampton-medical-center-1) is an 11 bed, rural access hospital in New Hampton, Iowa. Our service area spans 15 counties across northern Iowa and southern Minnesota. We serve a population over 260,000.

With more than 3,000 colleagues and a medical staff of almost 500 physicians and allied health professionals, MercyOne North Iowa Medical Center is the largest employer in the region.

MercyOne Medical Group – North Iowa is part of Iowa’s largest multispecialty clinic systems. In north Iowa, our clinics are made up of more than 25 primary care, pediatric, internal medicine and specialty clinics.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran