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Position Summary:

The Order Administrator supports the Sales organization by generating accurate, profitable orders and managing the entire order lifecycle for equipment, service, and delivery to Ricoh customers. This role acts as the central point of contact for all aspects of order management—from booking through billing and funding—while liaising with Sales, Billing, Supply Chain, Planning, Enterprise Services, RFS, and third-party lease vendors. Responsibilities include ensuring timely order progression, providing status updates, resolving issues, and delivering excellent customer service.

Key Responsibilities:

+ Receive and process sales orders, ensuring accuracy and completeness of data and documentation.

+ Validate pricing, product details, and contract terms; follow up on modifications to maintain billing accuracy.

+ Maximize order processing efficiency to meet delivery and invoicing timelines.

+ Monitor and manage orders in Oracle from booking through delivery, invoicing, and funding.

+ Provide status updates to Sales and run/reconcile Order Management reports.

+ Act as liaison for funding questions and lease escalations; resolve invoicing disputes and initiate credit memos as needed.

+ Ensure all transactions are billable and fundable prior to installation.

+ Collaborate with internal teams to prevent delays and mitigate month-to-month order roll.

+ Assist with training new employees and support team members with complex orders.

+ Perform other duties as assigned.

Qualifications:

+ Associate degree or equivalent business experience required; bachelor’s degree preferred.

+ 3–5 years of experience in sales support, customer service, operations, or finance.

+ Experience managing multiple priorities in a fast-paced environment.

Skills & Abilities:

+ Proficiency in Microsoft Office (Excel, PowerPoint, Word); advanced Excel skills preferred.

+ Strong organizational, analytical, and communication skills.

+ Ability to work collaboratively with Sales and cross-functional teams.

+ Oracle experience preferred.

+ Accurate typing and data entry skills.

Working Conditions & Physical Demands:

+ Office environment with standard lighting and ventilation.

+ Requires sitting, walking, and occasional lifting of up to 10 lbs.

+ Some overtime may be required to meet deadlines.

+ High-stress environment due to multiple monthly cutoffs and quick turnaround times.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

+ Choose from a broad selection of medical, dental, life, and disability insurance options.

+ Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.

+ Augment your education with team member tuition assistance programs.

+ Enjoy paid vacation time and paid holidays annually

+ Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.