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Warehouse General Manager

The General Manager (GM) of the Distribution Center is responsible for the organizational health of the operation and performance of the facility. This position must have a proven track record of success in leading a team of salaried and hourly staff. Operationally, the GM must be able to successfully care for the safe and accurate receipt, storage, order fulfillment and delivery of +68,000 sku’s to our Member-Owned stores. The GM must be able to communicate effectively to everyone within his/her 360-degree scope verbally and in writing. This includes but is not limited to salaried and hourly staff, corporate headquarters personnel, business development staff, member stores and vendors. Responsibilities

+ Maintain and consistently improve the corporate culture of “Serving others the way you’d like to be served.”

+ Motivate, inspire and manage a large staff of managers, employees and seasonal workers.

+ Accomplish RSC talent objectives by recruiting, selecting, onboarding, training, developing, coaching, counseling, and disciplining all staff members; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; and enforcing policies and procedures.

+ Responsible for P&L/Budget management for the RSC.

+ Monitor and manage all revenues and expenses that impact P&L performance.

+ Ensure that customer's service expectations are met, including achieving all service levels metrics and quality performance goals.

+ Communicate and interact with customers and various internal departments (i.e. IT, HR, Accounting, etc.) in order to resolve issues, capitalize on opportunities and improve business and service performance.

+ Achieves RSC operational objectives by contributing RSC operations information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality and customer-service standards; resolving problems; completing audits; and identifying trends

+ Develops RSC operations systems by determining product handling requirements; developing, implementing, enforcing, and evaluating policies and procedures; developing processes for receiving product, equipment utilization, inventory management and shipping

+ Analyze process workflow, manning and space requirements, and equipment layout, implementing changes frequently with the appropriate methodologies

+ Collaboratively works with critical business partners at other distribution facilities, in the Corporate Office and with our member stores

+ Maintains a safe and healthy work environment by establishing, following, enforcing standards and procedures, complying with OSHA regulations and corporate objectives.

+ Secures property by developing protection and access policies and procedures

+ Ensure the RSC operates efficiently and in accordance with standard operating procedures

+ Ensure company policies are communicated, administered and enforced (i.e. accounting, operational, regulatory and administrative)

+ Maintains an active leadership role in managing turnover to the appropriate level (among exempt and non-exempt staff members.

+ Ensures staff members have proper access to the necessary tools to perform their assigned duties and that the tools are routinely accounted for and adequately maintained

+ Must be at work on a regular and predictable basis or as scheduled and follow company policies and procedures and maintain a safe work environment

Education and Experience (minimum):

+ Bachelor’s Degree

+ 10 years of applicable warehousing/distribution center management experience

+ 3+ years of supervisory experience required

+ 5+ years of experience in a large, high volume DC facility strongly preferred

+ WMS experience/equipment/safety

+ Small Parcel Processing experience

Skills and Abilities Minimum

+ Excellent Leadership ability

+ Strong coaching and employee development skills and experience

+ Strong interpersonal skills with the ability to motivate and inspire others

+ Strong Human Resource capabilities or background

+ Advanced customer interaction skills with the ability to communicate effectively

+ Proactive problem-solving ability

+ Strong judgment and decision-making ability

+ Demonstrated competency in budgeting, forecasting and planning

+ Proven history of profit and loss management

+ Effective listening, communication (verbal and written) and negotiating skills

+ Manages time effectively and adapts quickly to changing priorities

+ Experience with design and layout of distribution facilities and best-in-class operations

+ Demonstrated understanding of managing product flow including receipts of products, movement within the flow through operations, functional operations

+ Demonstrated knowledge of warehouse management systems

Benefits available to you:

+ Full insurance benefits package including Medical, Dental, & Vision

+ Paid time off to foster work/life balance

+ Profit sharing

+ Bonus Pay opportunities

+ Retirement funding opportunities

+ Education reimbursement

+ Health club reimbursement

+ Career advancement opportunities

About Do it Best:

We’re the only US-based, member-owned hardware, lumber, and building materials co-op in the home improvement industry. We proudly serve thousands of locations in over 50 countries, offering exceptional merchandise and services driving us to nearly $5 billion in annual sales. Our goal is to help our members grow and achieve their dreams. Culture:

Each team member is valued as an individual - with their intrinsic value at the forefront. We prioritize your career growth through one-on-one training, conferences, tuition assistance, mentoring and more. We encourage authentic relationships by hosting social events and fostering a culture where lasting friendships are made. In fact, the three most valued aspects of being a part of the Do it Best Team are the culture, the compensation, and the level of fulfillment that each team member experiences from their role. Our Philosophy: Serving others as we would like to be served Our Mission: Making the best even better Our Goal: Helping members grow and achieve their dreams