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Location:

4910 Tiedeman Road, Brooklyn Ohio

Location:

Mobile, in office 2 days a week at 4910 Tiedeman Rd, Brooklyn, OH.

Job Summary

The role focuses on evaluating current product quality and production methods while driving continuous improvement across processes, products, and services. The position requires leveraging major production application systems to deliver services effectively to internal and external clients. A strong emphasis is placed on customer-centric decision-making, inter-team collaboration, and effective communication to achieve business results. The individual will lead cross-functional teams, influence decisions, and ensure accuracy and precision in all tasks. The role also involves analyzing business processes, identifying opportunities for improvement, and managing software product operations and delivery.

Key Responsibilities

+ Assess and improve product quality and production methods.

+ Utilize major production application systems for service delivery.

+ Collaborate across teams and break down silos to achieve organizational goals.

+ Communicate effectively and influence decisions within and outside the organization.

+ Conduct root cause analysis and develop solutions for organizational challenges.

+ Document current business processes and recommend re-engineering opportunities.

+ Manage software product operations, including install base and future plans.

+ Apply formal application delivery methodologies for new or enhanced applications.

Requirements

+ Strong understanding of compliance, customer satisfaction principles, and organizational competitiveness.

+ Ability to lead cross-functional teams and foster collaboration.

+ High attention to detail and accuracy in task execution.

+ Proven experience in requirement analysis and business process documentation.

+ Familiarity with application delivery methodologies and software product lifecycle management.

Skills & Competencies

+ **Technical/Functional:**

+ Requirement analysis and documentation.

+ Business data analysis and interpretation.

+ Knowledge of software product operations and vision.

+ Application delivery methodologies and tools.

+ **Core Competencies:**

+ Continuous improvement mindset.

+ Effective communication and influencing skills.

+ Strong analytical and problem-solving abilities.

+ Customer-focused decision-making.

+ Organizational acumen and strategic thinking.

_This position is NOT eligible for employment visa sponsorship for non-U.S. citizens._

COMPENSATION AND BENEFITS

This position is eligible to earn a base salary in the range of $94,000.00 - $175,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation subject to individual and company performance.

Please click here (https://www.key.com/about/careers/working-with-us/benefits.html) for a list of benefits for which this position is eligible.

Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.

Job Posting Expiration Date: 12/24/2025

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing [email protected].

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KeyBank is an organization collectively committed to helping you unlock your potential and discover what truly drives you. Working here means sharing our purpose to help our clients, colleagues, and communities thrive. You’ll find genuinely supportive teammates, a flexible, inclusive work environment, challenging projects, accessible leaders, and opportunities to grow in your position and your career. For 200 years, Key has opened doors in our communities. Let us open one for you.