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Description We are looking for a dedicated Customer Success Manager to oversee and nurture a portfolio of client accounts in New York, New York. This role involves building deep client relationships, driving business value, and ensuring the successful utilization of our platform. The ideal candidate will have a strong background in customer success and account management, with a focus on delivering impactful results.

Responsibilities:

• Manage and grow a portfolio of 8–20 client accounts, ensuring long-term success and satisfaction.

• Develop tailored strategies leveraging AI-driven insights to deliver measurable business value and identify opportunities for account expansion.

• Establish strong partnerships with clients by understanding their business challenges and consistently providing solutions that address their priorities.

• Serve as a trusted advisor and subject matter expert during executive-level discussions with clients and internal stakeholders.

• Monitor industry trends and market activities to anticipate risks and create effective mitigation plans.

• Collaborate closely with Technical Account Managers to align client projects with overarching business objectives.

• Work cross-functionally with teams such as Sales Engineering, Product, and Engineering to prioritize and address client needs.

• Organize and lead Executive Business Reviews to assess progress and reinforce client relationships.

• Facilitate contract renewals and upsell opportunities in partnership with the Finance team.

• Travel, as required, to attend conferences, client meetings, and company events. Requirements • Proven experience in customer success management or account management, preferably in the MarTech industry.

• Strong ability to foster client relationships and deliver business-driven solutions.

• Expertise in customer retention strategies and account expansion.

• Familiarity with AI-driven tools and platforms to create actionable insights.

• Excellent communication skills, with the ability to engage effectively at the executive level.

• Strong problem-solving skills and the ability to proactively address risks.

• Experience collaborating across multiple teams to ensure client satisfaction.

• Willingness to travel for business purposes as needed. Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .