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Description

PCSI is looking for an IT Systems Analyst to design, implement, and integrate technology solutions across the organization. This is a new role that will drive highly visible projects that transform processes and enable data-driven decision making.

The IT Systems Analyst will manage IT-led projects to design, implement, and integrate systems for more efficient workflows and reporting. As departments implement new software, this role will guide project scoping, solution design, custom reporting, documentation, and testing. The IT Systems Analyst will partner directly with leaders at corporate and contract sites to automate back-office processes and enhance existing systems such as Microsoft SharePoint and Teams.

We’re looking for a collaborative problem-solver that will bring technical expertise to key projects that will make an organization-wide impact.

This position is based at our corporate office in Austin, TX; candidates must live, or plan to live, near the Austin metro area. An in-person interview is required.

Benefits Include:

+ Annual bonus of up to 8%.

+ 21 days of PTO per year, in addition to all federal holidays.

+ Medical, dental, vision, and other coverage: employer contribution offered to cover employee-only tier.

+ 401k plan with matching on contributions up to 6%.

Who We Are:

PCSI is a non-profit organization whose mission is to enhance the lives of people with disabilities through employment, advocacy, partnerships, and innovation. We vet, prepare, lead, and sustain a skilled workforce that provides top-tier services at job sites across the country. Our areas of expertise are wide and diverse; total facilities maintenance, hospital environmental services, custodial and grounds, disability awareness training, job coaching, and job placement are just a few. We integrate people with disabilities and veterans into meaningful jobs with competitive wages and benefits. Serving people of all abilities in their life’s journey is at the heart of what we do.

What You'll Do as IT Systems Analyst:

+ **Requirements Gathering**

+ Collaborate with stakeholders to translate business problems and needs into technical solutions.

+ Document workflows, functional, and non-functional requirements.

+ **System Design & Specification**

+ Design, develop, and maintain system workflows, data models, and interfaces.

+ Create and maintain detailed specifications for developers and engineers.

+ **Process Improvement**

+ Analyze existing systems and processes to identify inefficiencies and opportunities for automation.

+ Recommend and implement improvements using technology.

+ **Feasibility Studies**

+ Evaluate the technical and financial viability of proposed solutions.

+ Provide guidance and influence on decisions to build, buy, or customize software.

+ **Collaboration**

+ Act as a liaison between business units, developers, and IT teams.

+ Ensure that technical solutions align with business goals.

+ **Testing & Validation**

+ Assist in system testing, user acceptance testing (UAT), and quality assurance.

+ Ensure the final product meets the original requirements.

+ **Documentation & Training**

+ Create user manuals, system documentation, and training materials.

+ Support administrators and users during rollout and adoption.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What You'll Need:

+ Bachelor's degree in a related field preferred, or equivalent relevant work experience.

+ Minimum four (4) years of experience delivering process automation, systems integration, data management, reporting, and documentation solutions in a professional setting.

Knowledge, Skills and Abilities:

+ Advanced MS Word, Microsoft Excel and PowerPoint experience required. Must be able to create graphs and charts, embed videos and other graphics into reports and presentations.

+ Experienced performing ETL.

+ Experience with Microsoft 365, to include SharePoint, Entra ID, Purview, Defender, etc.

+ Experience with cloud databases in Azure and/or AWS.

+ Experience with Power Apps, Power Automate, and/or similar low-code applications.

+ Experience with Power BI including data modeling, DAX, and Power Query, or similar Business Intelligence Systems.

+ Experience with Salesforce or other CRM.

+ Strong analytical and problem-solving skills.

+ Excellent communication and documentation skills.

Other Requirements:

+ Ability to pass criminal, drug, financial, and driving screening.

+ May need to have the ability to legally drive a company vehicle.

+ Ability to gain approval for physical access to secure military base work locations. Restrictions vary from site to site.

+ Ability to remain in a stationary position regularly, up to 80% of the time.

+ Ability to travel nationwide up to 10% of the time, by either ground or air.

+ Constantly operates a computer and other office productivity machinery.

+ Ability to exchange accurate information in person, in writing, and over the phone.

All veterans and/or persons with all types of disabilities are strongly encouraged to apply!

Qualifications

Education

Required

+ High School or better

Preferred

+ Bachelors or better

Experience

Required

+ 4 years: Experience in process automation, systems integration, data management, reporting, and documentation solutions

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.