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Program Specialist – Contract Role

Pay: $21/hour

Schedule: 100% Remote

Contract Length: 4 months

Start Date: January 26, 2026

End Date: TBD

Important Note: This is a contract role only. It is not a contract-to-hire position.

Position Overview

We are seeking Program Specialists to join Neovance on a short-term contract assignment. This role is designed for professionals with strong call center and healthcare customer service experience who thrive in fast-paced, high-volume environments.

As a Program Specialist, you will serve as the primary point of contact for patients and providers, delivering operational and reimbursement support for complex programs. Your responsibility will be to own issues end-to-end, identify barriers, and collaborate with the appropriate parties to ensure patients and providers gain access to the therapies they need.

Key Responsibilities

+ Handle 60–100 inbound calls per day with an average handle time of 6 minutes.

+ Address inquiries related to enrollment status, medication shipment status, patient outreach for missing information, and general patient questions.

+ Manage and resolve complaints with professionalism and empathy.

+ Provide support for safety/adverse event reporting (preferred experience).

+ Maintain 100% call quality standards.

+ Perform accurate and timely data entry into program tracking systems.

+ Demonstrate discipline and focus while managing extended periods of customer interaction.

Note: Heavy call volume is expected between February and March.

Required Skills & Experience

+ Call Center Experience: Minimum 2 years in a high-volume environment.

+ Healthcare Customer Service: At least 2 years of experience in healthcare-related customer support.

+ Remote Work Experience: Proven ability to work effectively in a fully remote setting.

+ Technical Proficiency: Comfortable using multiple software platforms and technology tools.

+ Communication Skills: Strong verbal and written communication abilities.

+ Empathy & Patience: Ability to handle sensitive situations with compassion.

+ Attention to Detail: Accuracy and thoroughness in all tasks.

+ Independent Work: Ability to work with minimal supervision.

Preferred Experience

+ Major medical program support

+ Buy and bill processes

+ Acquisition channel experience

+ Insurance benefits verification

Job Type & Location

This is a Contract position based out of Raleigh, NC.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 17, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.