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Cognizant is a Large IT Consulting Firm that leverages modern technologies to improve a variety of business operations.

The General Manager will provide strategic leadership and operational oversight for 24/7 AV services. This role is accountable for driving organizational performance, ensuring client satisfaction, and fostering vendor and team excellence. The GM will act as the primary liaison for executive-level client engagement and lead initiatives that align with business objectives and growth strategies.

Key Responsibilities

Strategic Leadership

• Define, plan and execute the overall operational strategy for AV services to meet business objectives.

• Drive continuous improvement initiatives across processes, technology, and workforce management.

• Align operational goals with organizational vision and client expectations.

• Lead cross-functional collaboration among engineering, product, and business teams

Client Management

• Serve as the executive point of contact for client relationships and strategic engagement.

• Understand client business priorities and translate them into operational deliverables.

• Conduct executive-level business reviews and ensure proactive communication on performance, risks, and opportunities.

• Build long-term partnerships through trust, transparency, and consistent delivery.

• Drive operational governance meetings with the client at the regular cadence (WBR/ MBR/ Quarterly/ One-on-one with client leadership)

Operations Oversight

• Ensure seamless 24/7 AV operations with robust governance and risk management.

• Accountable for SLA and KPI compliance across all operational units.

• Implement scalable processes to support growth and service continuity.

• Drive operational excellence through structured planning and execution.

• Accountable for operational compliance and safety mitigation procedures

Vendor Management

• Establish and maintain strategic vendor partnerships to optimize service delivery.

• Negotiate contracts and ensure adherence to performance metrics.

• Resolve escalations and foster collaborative relationships for mutual success.

• Manage current partners' performance, expand new partners based on business needs / scale.

Performance & People Leadership

• Build and lead a high-performing leadership team.

• Set clear performance expectations and management, and provide coaching for continuous development.

• Champion a culture of accountability, innovation, and collaboration.

• Oversee workforce planning and succession strategies.

Financial & Reporting

• Own P&L for AV operations and ensure financial targets are met.

• Prepare and present executive-level reports on operational performance, financial health, and strategic initiatives.

• Identify cost optimization opportunities without compromising service quality.

Risk & Problem Solving

• Anticipate and mitigate operational risks through proactive planning.

• Lead crisis management and ensure business continuity in high-pressure scenarios.

• Drive innovative solutions to enhance efficiency and scalability.

• Manage all sites (requires travel to all new / existing markets based on business needs)

Qualifications

Required Skills and Experience

• 10+ years of experience in operations leadership, with at least 5 years in a senior management role.

• Proven track record managing large-scale, 24/7 operational environments.

• Strong expertise in client relationship management at an executive level.

• Demonstrated ability to manage P&L and deliver financial accountability.

• Exceptional strategic thinking, organizational, and decision-making skills.

• Excellent communication and stakeholder management capabilities.

Preferred Skills and Experience

• Experience in the autonomous vehicle industry or technology-driven operations.

• Ability to implement industry best practices and drive innovation at scale

Salary and Other Compensation:

The yearly rate for this position is between $140,00.00 – $160,000.00 , depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant’s discretionary annual incentive program, based on performance and subject to the terms of Cognizant’s applicable plans.

**Benefits:** Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

Medical/Dental/Vision/Life Insurance

Paid holidays plus Paid Time Off

401(k) plan and contributions

Long-term/Short-term Disability

Paid Parental Leave

Employee Stock Purchase Plan

**Disclaimer:** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

Cognizant is a global community with more than 300,000 associates around the world.

We don’t just dream of a better way – we make it happen.

We take care of our people, clients, company, communities and climate by doing what’s right.

We foster an innovative environment where you can build the career path that’s right for you.

About us:

Cognizant is one of the world's leading professional services companies, transforming clients' business, operating, and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build, and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant (a member of the NASDAQ-100 and one of Forbes World’s Best Employers 2025) is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com.

Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.

**Disclaimer:** Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.