"Alerted.org

Job Description

The Director of Operations Analytics and Workforce Management will be responsible for overseeing three critical areas: Workforce Planning and Optimization, Operations Analytics and Operations PMO (Project Management Office). This role involves leading a team of professionals, including analysts and program managers, to achieve operational excellence.

Job Responsibilities

• Analytics & Performance Management:

o Develop and implement a comprehensive operations analytics framework to provide data-driven insights into key performance indicators such as efficiency, capacity utilization, cost effectiveness, and quality of operations.

o Establish clear KPIs and create interactive dashboards that serve as a single, reliable source of truth for monitoring and reporting on operational performance.

o Utilize advanced analytics techniques to identify emerging trends, predict future outcomes, and provide strategic recommendations to support informed decision-making across the organization.

• Workforce Planning & Optimization:

o Lead the strategic planning of the workforce to ensure optimal staffing levels that align with service demands and support business growth initiatives.

o Implement and refine advanced models, tools, and processes for accurate labor forecasting, efficient scheduling, and continuous productivity optimization to meet customer service targets.

o Collaborate closely with Operations leadership, Finance, and the Commercial team to thoroughly evaluate the advantages and disadvantages of various service delivery models, ensuring alignment with overall business objectives.

• Program & Project Management:

o Work in conjunction with Operations leadership to identify, prioritize, and systematically track key strategic initiatives and projects.

o Drive the successful execution of projects from their initial conceptualization through to full implementation, often requiring cross-functional collaboration and coordination.

o Cultivate a workplace culture that embraces continuous improvement, leveraging methodologies such as Lean Six Sigma or other similar process optimization frameworks.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

Experience/Education

• A bachelor's degree in a quantitative field such as STEM (Science, Technology, Engineering, Mathematics), Data Analytics, Operations Management, Business Administration, or a closely related discipline is required. An MBA or Master’s degree is preferred.

• 10 years+ of progressively responsible professional experience within a manufacturing or service operations environment, with a strong preference for experience in the medical device or regulated life sciences industry.

Skills/Qualities Required

• Workforce Planning Expertise: Demonstrated expertise in long-term workforce planning, capacity modeling, and cost optimization techniques, including advanced scheduling and intraday resource management.

o Proficiency in workforce management tools such as Verint, NICE, Aspect, or similar platforms is essential.

• Analytics Expertise: Strong expertise in analytics, encompassing the identification of appropriate metrics, effective metric visualization, and the ability to interpret data to derive actionable insights.

o Must be proficient in current business intelligence tools like Tableau, PowerBI, Domo, or similar platforms.

• Project Management Proficiency: Demonstrated proficiency in various project management frameworks, with PMP certification being preferred.

• Communication Skills: Excellent communication skills are paramount, with the ability to simplify complex information and articulate a clear, concise narrative for a senior executive audience.

• Data-Driven Decision Maker: A proven track record of making decisions based on data analysis and insights.

• Highly Collaborative: A strong ability to work effectively and collaboratively within teams and across different departments.