"Alerted.org

Role: Workstation Engineer

Role Type: Contract

We are looking for experienced and certified Workstation Engineer to join our team. The engineer will provide Tier 3 support for our enterprise workstation environment, with a focus on AVD (Azure Virtual Desktop), SCCM, Intune, GPO, and Azure infrastructure. The ideal candidate will possess deep technical expertise in workstation architecture, including network protocols, proxy/firewall configurations, and enterprise security standards.

Key Responsibilities

+ Provide advanced (Tier 3) support for workstation-related escalations, including root cause analysis and resolution.

+ Manage and optimize AVD host pools, session hosts, and VM images using tools like Azure Image Builder.

+ Configure and troubleshoot FSLogix profiles, Azure AD integration, Group Policies, and MSIX app attach.

+ Support SCCM and Intune for software deployment, patching, compliance, and endpoint configuration.

+ Collaborate with internal teams to resolve complex issues involving proxy, firewall, VPN, and network routing.

+ Lead or assist in the deployment and maintenance of workstation infrastructure in Azure.

+ Maintain documentation, runbooks, and knowledge base articles for support processes.

+ Participate in change management, incident response, and disaster recovery planning.

+ Provide mentorship and guidance to Tier 1 and Tier 2 support teams.

Required Qualifications

+ 7 + years of experience in enterprise workstation engineering or IT infrastructure support.

+ Proven experience with:

+ Microsoft Azure and Azure Virtual Desktop (AVD)

+ Microsoft Endpoint Configuration Manager (SCCM)

+ Microsoft Intune and Autopilot

+ Group Policy Management (GPO)

+ Windows 10/11 and Windows Server environments

+ Strong understanding of:

+ Proxy and firewall configurations

+ Network protocols (TCP/IP, DNS, DHCP, VPN)

+ Azure AD and hybrid identity models

+ Experience with FSLogix, MSIX app attach, and session host scaling.

+ Excellent troubleshooting and documentation skills.

Preferred Certifications

+ Microsoft Certified: Azure Administrator Associate (AZ-104)

+ Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)

+ Microsoft Certified: Windows Server Hybrid Administrator Associate

+ ITIL Foundation or equivalent

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