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About This Role

About CAE

CAE is the worldwide leader in aviation training. We are passionate about innovation, customer success, and shaping the future of aviation. We are looking for an Account Executive (AE) to join our sales team and deliver outstanding customer experiences.

Role Overview

The Account Executive is a customer‑focused professional who thrives in a dynamic environment. This role emphasizes agility, responsiveness, and relationship management. You will serve as the main point of contact for clients, ensuring their training needs are met with speed, accuracy, and care.

You will:

+ Act as a trusted advisor, providing exceptional customer service and support.

+ Respond quickly to customer requests via phone and email, booking training accurately and updating CRM records.

+ Coordinate with training services and sales teams to deliver seamless experiences.

+ Own the client relationship, ensuring satisfaction and retention.

+ Resolve customer concerns with agility, escalating when necessary, and ensuring issues are fully resolved.

+ Maintain accurate reporting and CRM entries.

Key Responsibilities

+ Accountable for all revenue bookings within assigned territory.

+ Ensure accurate entry of bookings and timely follow‑up with clients.

+ Build and maintain strong client relationships.

+ Provide first‑line response for pre‑ and post‑training customer concerns.

+ Drive customer satisfaction through proactive engagement and adaptability.

Qualifications

+ Bachelor’s degree preferred.

+ 2–5 years of job‑related experience.

+ Strong interpersonal and communication skills.

+ Customer service oriented, professional, and detail‑focused.

+ Agile and adaptable in fast‑moving environments.

+ Solid negotiation and listening skills.

+ Aviation background preferred but not required.

+ Proficient verbal and written communication skills.

About the role:

Schedule: Hybrid – 4 days per week in office

Travel: 15–20%

Position Type

Regular

CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us a t [email protected] .