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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

IT Operations Analyst II

About the Role:

The IT Operations Analyst is responsible for monitoring, maintaining, and improving the day-to-day performance of IT systems and services. This role ensures stability, availability, and security of applications, servers, networks, and infrastructure to support business operations. The analyst also investigates issues, coordinates with internal teams and vendors, and contributes to process improvements and automation initiatives.

Responsibilities:

+ Maintains task-based queue for completed tickets in the order received or based on criticality.

+ Provides support for installations, troubleshoot applications, servers and database issues.

+ On call support.

+ Onsite tasks at Data center for tape dispatching, vendor coordination, troubleshoot and support any DC issues.

+ Manage and coordinate incident tickets.

+ Assist in reviewing and coordinating security vulnerabilities and creating infra tickets for patching etc.

+ Manage and maintain infra components/servers in MSL.

+ Configuration management.

+ Assists with designing and implementing new solutions.

+ Assists in maintaining and updating documentation.

+ Participates in planning, daily meetings and backlogs sessions.

+ Performs other duties as assigned.

+ Issue troubleshooting, incident management

+ Coordinate patching activities for Linux and Windows

+ Configuration Consulting

+ System Installation and Configuration

+ System Monitoring

+ On call support

+ Job scheduling

+ Log reviewing

+ Move-It Management

+ Certificate Management

+ Service Account Management

+ System Scripting (BASH)

+ Space Monitoring and Cleanup

+ Research Support

+ Service Management

+ Starting/Stopping services

+ Monitoring services

+ Service Configuration

+ Ticket Management

+ Taking DevOps tickets and making Service-Now tickets

+ Tracking and monitoring tickets, aging and closure

Basic Qualifications for Consideration:

+ Requires relevant expertise in Data center support and configuration management.

+ Performs technical-based activities.

+ Contributes to and manages operations and maintenance of systems and any projects as assigned.

+ Requires knowledge and experience in the field of Data center maintenance, managing tickets, configuration management and coordinating with infrastructure teams for firewall, DNS, and other needs.

+ Comply with existing procedures or create new ones to solve routine or standard problems.

+ Provides informal guidance to new team members.

+ Examines information and standard practices to make judgments.

+ Exchanges complex information and ideas effectively.

+ Documentation of procedures and technical info for operations and maintenance of systems.

Flexible Working

At Conduent, we want you to be yourself. We recognize that everyone is different and that how people want to work and deliver at their best is different for everyone too.

In this role, you can expect the following working conditions:

Remote work: Enjoy the convenience of working from home and maximize your time by unplugging at the end of your workday. May need to work occasional onsite at local Data Center as whenever required.

Working For You

Perks and rewards designed for you:

Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint.

+ Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.

Join Us

At Conduent, we are one team, one mission. We understand that our success is directly related to the success of our associates. We strive to create a culture where you can:

Bring your authentic self to work

Grow and thrive, both personally and professionally

Make a difference with our clients, in our communities, and with the millions of people we support

When you join Conduent, you are engaged in creating the future - both our company’s and your own. With more than 60,000 associates across 24 countries, we will provide you the opportunity to grow with a team of people who will challenge and inspire you to be the best!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated salary range for this role is $51,975 - $67,500

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . Complete the form and then email it as an attachment to [email protected] . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt\_adaaa\_accommodation\_pol.pdf) .