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Title: Program Director

Program: Marsha’s House

Salary Range: $90,000 - $95,000

Program Description:

Under the general Direction of the Director of Programs, the Program Director provides clinical and administrative supervision of the shelter; coordinates with the Director of Social Services, Psychiatrist, Assistant Director of Operations, Residential Aide Supervisors, and the contracted Building Maintenance team to ensure that the facility operates in accordance with Department of Homeless Services ( DHS) and Project Renewal policies and procedures; performs related work.

Overall Responsibilities:

Marsha’s House is an 81-bed shelter that serves LGBTQI+ homeless youth between the ages of 18- 30. The program assists all residents with obtaining supportive housing opportunities. In addition, clients are provided resources for medical, mental health, substance use treatment, assistance with obtaining identification, and educational/vocational services.

Essential Duties and Responsibilities:

The essential duties of the Program Director include but are not limited to the following activities:

+ Overall responsibility for day-to-day management of an 81-bed shelter that serves LGBTQI+ youth between the ages of 18-30, with respect to daily workload, and productivity; insuring shifts are adequately staffed, services are being provided to clients, interior and exterior of the facility are clean and conform to established standards.

+ Manages the facility; as well as program development and implementation to assure the objectives of the program are achieved; that clients are addressing the issues in their Independent Living Plan; and initiates corrective action as appropriate.

+ Regularly meets with Direct Reports on an individual and group basis to clarify roles and approaches for delivering services to clients, making corrective recommendations as appropriate.

+ Determines policy for clinical programs and ensures that the Director of Social Services and staff are providing quality care to clients; and ensures comprehensive as well as individualized plans for each client.

+ Manages all aspects of the program, including program budget, payroll, documentation, employee performance reviews, recruiting/discharging staff; arranging in-service training schedule; managing client admission; coordinating building maintenance with Project Renewal’s other services.

+ Facilitates staff and team meetings.

+ Handles community relations activities, which includes maintaining a positive relationship with neighboring community and overseeing the creation of partnerships with community-based service providers; regularly attends district service cabinet meetings.

+ Oversees the purchasing of services and supplies within established agency guidelines, maintaining a cooperative relationship with the staff in the Facilities, Procurement and Finance Divisions. Ensures that proper documentation is provided to insure the delivery of goods and services as well as timely payment to vendors.

+ Ensures that all information on the Equal Employment Opportunity Act (EEO) and Americans with Disabilities Act (ADA) is prominently displayed and observed by all staff.

+ Interfaces with other city/state agencies as needed to better serve the clients, insuring the timely completion of weekly, monthly, and annual reports.

+ Ensures timely submission of supporting documents to respond to federal, state and city audits as well as any claims or lawsuits filed by clients and staff.

+ Performs other related duties as assigned.

+ Available to respond to emergencies on a 24/7/365 basis, especially after normal hours and on weekends.

+ Physical Activities -While performing the duties of this position, the Shelter Director must be able to navigate the 5-story facility by foot, climbing up and down the stairwells, in order to observe staff and see clients. The Shelter Director must stand to talk to clients and staff, sit for extended periods of time at the computer, reach or squat to get records from files. Furthermore, the Director also walks the exterior of the facility to ensure that a proper appearance is being maintaine d.

Qualifications:

• Minimum BA is required, MA in social work, counseling, psychology, family therapy or related field is a plus.

• A minimum of three (3) years’ experience in a supervisory capacity. The candidate should have a minimum of two years direct experience working with the LGBTQI+ community. Experience working in the shelter system or with homeless youth is a plus.

• Leadership: Demonstrated ability to manage and motivate staff to accomplish stated program goals and objectives while developing their individual and group skills.

• Program Evaluation and Performance Management: Capacity to develop/exhibit, in collaboration with the staff and the Performance Evaluation and Quality Assurance Department (PEQA), the ability to independently evaluate and manage program performance using data.

• Team building: Ability to develop and foster, through demonstration, a team spirit, enabling staff to overcome the challenges of providing needed services to a special client population.

• Communication: Excellent oral, writing, and listening skills are a must.

• Organizational: The ability to work well within a highly pressurized, deadline environment, while meeting the short- and long-term mandates of the program.

• Interpersonal: An ability to interface with clients as well as all levels of staff.

• Computer: Knowledge of case management software as well as proficiency in Microsoft Office Suite.

• Language: Bilingual or multilingual a plus.

Job Details

Pay Type Salary

Employment Indicator Regular

Education Level Bachelor’s Degree

Travel Required No

Hiring Min Rate 90,000 USD

Hiring Max Rate 95,000 USD