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This job posting is for a contingent resource on assignment with Corning Incorporated. This position could provide you with an opportunity to help Corning push the boundaries of technology while enjoying the benefits of working for Magnit. Magnit is a leading, global professional services and technology company and a certified “Great Place to Work” Magnit has been a leader in contingent workforce management since 1991 and work with leading Fortune 500 companies and other large organizations across the world.

Job Title: **Corporate Field Services Technician**

Position Details:

+ **Location: Onsite - Painted Post, NY 14870.**

+ **Schedule: M-F, 8 am - 5 pm, some flexibility may be required.**

+ **Interview Process: First Round Phone Screen, Second Round Onsite Interview.**

+ **Six month anticipated assignment. Possibility of extension based on demand.**

IMPORTANT Notes:

+ The initial location of assignment is subject to change at any time given that Field Services operates and travels between various sites to facilitate end-user requests/issues.

+ That said, the role may require some light travel as needed for event support and/or remote sites with customers needing assistance.

+ The candidate may be considered for future development opportunities within the Service Line and possibly outside of the organization after a period of 1.5 to 2 years in the Field Services role.

Role Overview:

The Corporate Field Services Technician will provide technical assistance and support for incoming service requests/incidents related to computer systems, software, hardware, and infrastructure both in-person and (at times) remotely within the Corning Valley (USA). The candidate will possess an aptitude for working with Microsoft-based applications, with emphasis on Windows 11 and MS Office suites. Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes.

Daily Tasks (include but are not limited to):

+ Active Directory Administration.

+ Limited support for corporate mobile devices.

+ Familiarity with cloud applications (Office365, etc.).

+ Troubleshooting Cisco VPN connectivity.

+ Familiarity supporting Citrix connectivity.

+ Remote connection/utilization.

+ Asset management skills.

+ Edge, Google Chrome, various browser(s) support.

+ Installation/configuration of various Adobe products.

+ Installation/configuration of Check Point endpoint client software.

+ Printer/driver troubleshooting & installation.

+ ServiceNow utilization.

+ Deployment/configuration of standard IP telephony.

+ Hardware ordering/deployment.

Additional Responsibilities

+ Documentation (records) management.

+ Knowledge base utilization.

+ Project interaction.

+ Customer scheduling/follow-ups.

+ End user equipment moves (disconnect/reconnect).

+ Multi-team interaction and/or technical roundtable participation.

+ Standard device imaging via USB/PXE server(s).

+ Smart-Hands tasks/functions outside of standard operational work.

Required Skills/Experience:

+ 1+ year Hardware Experience (beyond imaging/deployment) or relevant experience.

+ Excellent problem-solving and communication skills.

+ Proven experience in Windows OS deployment, especially Windows 11.

+ Basic knowledge of Command Prompt and PowerShell.

+ Willingness to learn & grow.

Required Education:

+ Associate’s degree (preferred), HS Diploma or GED Minimum Required.

Preferred Certifications:

+ CompTIA IT Fundamentals

+ CompTIA A+ CompTIA Cloud+ CompTIA Mobility+ CompTIA Network+ CompTIA Server **Performance Expectations:**

Performance is measured on a variety of key performance indicators, priority matrix comprehension/adherence, SLA, and customer service. The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines. This role requires the ability to interact professionally with a diverse group of customers, team members, managers, and subject matter experts in-person. The Corporate Field Services Technician will take ownership of follow-up status and communicate progress regularly to both their customers and leadership (when requested). Excellent communication skills, prompt time-to-resolution/fulfillment, technical knowledge, organizational skills, and multitasking are necessary attributes to meet the expectations of the position.

Pay Transparency:

+ This is the pay range that Magnit reasonably expects to pay someone for this position is **$18.18/hour - $20.00/hour** .

+ Benefits: Medical, Dental, Vision, 401K (provided minimum eligibility hours are met).

QUALIFICATION/ LICENSURE :

+ **Work Authorization :** Green Card, US Citizen, Other valid work visa

+ **Preferred years of experience :** 1+ Years

+ **Travel Required :** No travel required

+ **Shift timings:** Schedule: M-F, 8 am - 5 pm, some flexibility may be required.

Job LocationPainted Post, New York

PayUSD 18.18 - USD 20.00 Per Hour

Contract Duration6 month(s)

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We prohibit discrimination on the basis of race, color, gender, age, religion, national origin, sexual orientation, gender identity or expression, disability, veteran status or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.