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Posting Details

Position Information

**Position/Classification Title** University Program Specialist

**Working Title** Financial Aid Analyst

**Competency Level** Journey

**Position Number** 100535

Salary Grade Equivalent

**FLSA** Non-Exempt

**Appointment Type** Permanent - Full Time

**FTE** 1 = 40 hours/week, 12 months

If time limited, duration date

**Department Hiring Range** $36,381 - $44,497

**EEO-1 Category** Officials & Managers

**SOC Code** 11-1021 - General and Operations Managers

Position Overview

Be an Eagle - Where Purpose Takes Flight!

Are you ready to make an impact? At North Carolina Central University (https://www.nccu.edu/we-are-nccu) (NCCU), we are more than an institution—we are a community rooted in a legacy of excellence and transformation. A historically Black university located in Durham, North Carolina, also known as ‘The City of Medicine,’ NCCU has been a cornerstone of education since 1910, fostering innovation and progress.

Join our team and enjoy a comprehensive benefits package and exclusive perks designed to support your work-life balance. At NCCU, your professional growth will be nurtured, and your contributions will help shape the future for our students and the community we serve. Become part of a legacy that drives change and achievement.

An opportunity awaits you at NCCU, where your purpose can take flight.

Visit **NCCU** **.edu** .

Primary Function of Organizational Unit

The purpose of this organizational unit is to administer all of the student financial assistance, and to coordinate all of the Title IV student assistance programs, in which the institution participates, with the institutions’ other federal and non-federal programs of student financial assistance. Our population exceeds 7,500 students with over 90% receiving financial assistance through our office. This unit is responsible for the accountability of approximately $50 million in student assistance.

Primary Purpose of Position

The primary purpose of this position is to assist the Business Systems Analyst in the application, development and analysis functions of the Financial Aid Department’s technology and application systems. Assist with business processes to meet end user requirements and Federal, State, District, local, and department regulatory mandates, rules, regulations, policies, and procedures. Assists with the use of financial aid databases and applications; tests and maintains data analysis and reporting programs to enhance and support reporting requirements and data tracking needs.

Required Knowledge, Skills, and Abilities

+ Banner Experience preferred

+ Thorough knowledge of Financial Aid Management principles and be able to adapt those principles to technology applications.

+ Operationally oriented individual with technical orientation and previous clerical and production office experience is preferable.

+ Must have an extensive understanding of the University culture and operations throughout the campus, and

+ Must have the ability to work collaboratively with other university units to identify and minimize risk while maximizing efficiency.

Minimum Education/Experience

+ Bachelor’s degree and one year of experience related to the area of assignment; or and equivalent combination of training and experience.

+ At least three years of communications, marketing, and/or development experience (preferred, but not required).

+ All degrees must be received from appropriately accredited institutions.

Licenses or Certification required by Statute or Regulation

n/a

Equal Opportunity Employer

North Carolina Central University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or status as a protected veteran.

**Work Hours** 8am - 5pm

**Position required to work during periods of adverse weather or other emergencies** No

**Campus Security Authority Designated Position** No

Key Responsibilities and Related Competencies

**Required Competency** Knowledge - Program and Organization

Duties

+ Demonstrates working knowledge of the Banner Student module as it relates to Financial Aid.

+ Ability to execute Argos Reports or standard reports with accuracy and the ability to troubleshoot functional system problems and coordinate solutions.

+ Demonstrates and applies an understanding of general skills and practices associated with Financial Aid and Department of Education Systems

+ Demonstrates the ability to develop solutions to meet the needs of the group.

+ Demonstrates ability to develop project/solutions with regards to Banner and Financial Aid

**Required Competency** Program Administration

Duties

+ Troubleshoots, updates, modifies, and analyzes information systems to ensure compliance with regulatory needs and changes.

+ Proficient in the use of university and Department of Education applications (Banner, Argos, COD) or automated systems to perform job duties.

+ Complies with related policies, procedures, and work rules to maintain system security and data integrity

+ Demonstrates ability to resolve some non-routine problems.

+ Applies technical understanding to the resolution of problems of medium complexity

+ Demonstrates the insight to spot trends in reoccurring problems and assisting in developing solutions.

**Required Competency** Customer Service

Duties

+ Respectfully ascertains customer’s needs and determines appropriate response.

+ Promptly responds by providing requested information, takes appropriate action, or refers customer to appropriate individual or department and advises customers of realistic timeframes for a response to their request.

+ Follows up with customers on outstanding requests in a timely manner.

+ Tactfully explains to customers why their needs and/or expectations cannot be met if the university does not provide the requested information or services.

**Required Competency** Communication - Verbal/Written

Duties

+ Communicate with all students, staff and customers as needed to exchange information and resolve issues or concerns.

+ Strong attention to detail and documentation habits

+ Communicate orally and written clearly any pertinent technical problems/issues with the administration of Federal Student Aid

+ Have a thorough knowledge of financial aid functions and activities to explain in detail what is happening, why, and how to resolve problems

**Required Competency** Information/Records Administration

Duties

+ Ensures successful storage and retrieval of data across a variety of campus systems; ensures financial aid systems interface with other campus systems.

+ Must have a thorough knowledge of all federal, state, and institutional policies, rules and regulations regarding financial aid administration.

+ Learns and applies emerging technologies and, as necessary, to perform duties in an efficient, organized, and timely manner.

+ Implement and retain Banner data storage plan for all Department of Education Files

**Required Competency** Leadership

Duties

+ Demonstrate effective management and organizational talents and the insight to set priorities within the context of established policies and procedures.

+ Must be able to resolve problems and project a favorable impression of the University and the division to a multitude of constituencies.

+ Ability to follow procedures and escalate appropriately

Posting Detail Information

**Posting Number** SPA01441P

**Open Date** 12/04/2025

**Close Date** 12/10/2025

Special Instructions to Applicants

Applicant Documents

Required Documents

1. Resume/CV

2. Unofficial Transcripts (official required from selected candidate)

3. Letter of Recommendation 1

4. Letter of Recommendation 2

Optional Documents

1. Cover Letter

2. DD-214 (Veterans Only)

3. NGB23A or NGB22/DD256 (National Guard Only)

4. Licenses and/or Certification required by Statute or Regulation

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. *What is your working knowledge of Banner or equivalent system?(Open Ended Question)

2. *Explain your working knowledge of training users and prepare training and technical documentation.(Open Ended Question)

3. *Explain your experience working in a Team environment and what it means to provide great customer service.(Open Ended Question)

North Carolina Central University

1801 Fayetteville St.

Durham, NC, 27707

Mainline: 919-530-6100

The Clery Act (https://www.facebook.com/NCCUEagle/)

Privacy Policy

Title IX (https://www.nccu.edu/administration/title-ix)

• 2025 North Carolina Central University

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