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Adecco is currently assisting a client in their search to fill **Field Technical Support** positions located in **Texas, All Cities**

Job Title: Field Technical Support

Payrate: $40.00

1st Shift: 8:00 am - 5:00 pm Mon – Fri

• Within the Client’s Printing press family there is a range of technical and managerial customer on-site functions.

• The family of jobs is focused on managing the onsite delivery of knowledge of Mechanical and Electrical job skills, pre-sales, post-sales or service delivery support, installation and configuration for customer environments.

• Deliver reactive and proactive activities according to the Service Level Agreement to ensure customer satisfaction and loyalty.

• Provides direct post-sales systems and onsite technical support for reactive and proactive customers.

• Each position maintains a high level of customer satisfaction by ensuring clear business and technical alignment, clarifying customer needs and ensuring that they are met.

• Jobs are responsible for Client’s Total Customer Experience as well as the revenue growth, profitability, and account retention.

Responsibilities

• Apply developed knowledge of Customer Experience as well as the revenue growth, profitability, and account retention. company policies and procedures to complete a wide variety of difficult assignments/tasks.

• Thorough understanding of the general/technical aspects of the job.

• Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment.

• Works under limited supervision and normally receives no instructions on routine work and general instructions given for new assignments.

• Job requires 50% travel in supporting customers and training needs

• Enhance customer experience by providing a comprehensive overview of installation activities, site-specific information, and access to relevant contacts.

• Addresses customer-relation challenges promptly and effectively, delivering guidance and escalating issues according to established protocols.

• Delivers services, including tailored solutions, to large enterprise, complex, or corporate accounts, addressing their specific requirements.

• Utilizes proactive monitoring techniques and tools to identify opportunities for preventing problems and enhancing customer experiences.

• Identifies opportunities for improvement, makes recommendations, and also assures effective business controls through review, analysis, and verification.

• Coordinates the functional work within the department, assists various departments, monitors process execution, and fosters positive working relationships with associates and management.

Education & Experience Recommended

• Minimum Vocational/Diploma/associate degree (technical field) equivalent with 2-4 years of working experience in related fields or Degree holder with 1-2 years relevant working experience.

Knowledge & Skills

• Customer Relationship Management

• Customer Support

• Field Service Management

• Hand Tools

• Key Performance Indicators (KPIs)

• Preventive Maintenance

• Safety Standards

• Technical Services

• Technical Support

• Technical Training

• Test Equipment

Apply Today to be considered for this Field Technical Support position and any other positions with Adecco.

**Pay Details:** $40.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://uat.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

+ The California Fair Chance Act

+ Los Angeles City Fair Chance Ordinance

+ Los Angeles County Fair Chance Ordinance for Employers

+ San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.