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Description

Join us at FaST (Fashion Subsidiaries Tech) as we raise the bar for what customers expect in their post purchase experience!

The FaST Purchase & Post team builds and manages the best customer experience from cart to fulfillment to returns to customer service. As subsidiaries, Zappos and Shopbop leverage best-in-class technology from the inside; analyze and iterate existing and new opportunities, and scale them to raise the bar for our customers.

We are looking for an entrepreneurial, strategic business leader with strong understanding of technology to join our team. You will lead efforts to inspire new customers to shop with us offering a delightful and easy post-purchase experience. You will be responsible for launching new experiences throughout our site, from enabling fast delivery through to the end of the customer journey. You will design, coordinate, and execute technical solutions to launch and scale features, creating data insights and automation. You will partner with Operations and Software development teams as you test new ideas that will help drive innovation in our customer experience. As a PMT, you will leverage your business and technical understanding in the e-commerce space to deliver the best solutions for our customers. You will establish the business case, strategy and vision for the area of ownership. You will use data to make prioritization decisions, make trade-offs between business vs. technical constraints, and define KPIs and goals to measure impact. You will work closely with business teams to achieve alignment on the strategy and tech teams to drive consensus on the technical approach.

Key job responsibilities

• Define and get alignment on the vision, product strategy and roadmap to create best in class shopping experiences and tools to support them

• Manage the entire product life cycle from strategic planning to tactical execution

• Establish clear and measurable product goals and a regular assessment cadence

• Write executive communication and regularly present to leaders across business groups and technology

• Develop and leverage partnerships across the broader Amazon technology community

About the team

Our team is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. Yes we do get to work on really cool services, but we also think a big reason for that is the inclusive and welcoming culture we try to cultivate every day. We’re looking for a new teammate who is enthusiastic, empathetic, curious, motivated, reliable, and able to work effectively with a diverse team of peers; someone who will help us amplify the positive & inclusive team culture we’ve been building.

Basic Qualifications

- Bachelor's degree

- Experience owning/driving roadmap strategy and definition

- Experience with feature delivery and tradeoffs of a product

- Experience contributing to engineering discussions around technology decisions and strategy related to a product

- Experience managing technical products or online services

- Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred Qualifications

- Experience in using analytical tools, such as Tableau, Qlikview, QuickSight

- Experience in building and driving adoption of new tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $136,100/year in our lowest geographic market up to $235,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled. Applicants should apply via our internal or external career site.