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Summary This position for The Defense Information Systems Agency is at Pentagon, Arlington, Virginia . **This Job Opportunity Announcement is using an additional online assessment tool to evaluate applicants. Please review the How to Apply and Next Steps section below for instructions. Responsibilities Exercises significant responsibilities in dealing with senior officials of other units or organizations, and in advising high ranking management officials on unclassified and classified C4I operational issues. Reviews, and actions orders, directives, and Authorized Service Interruption reports issued by Department of Defense, DISA, National Security Agency and other government agencies that may or will introduce impacts to the operational readiness of SDC. Develops new program initiatives to address emerging technologies with solutions that balance operational requirements with the mission. Provides direction / oversight for SDC IT Support Contract in VIP Support, Helpdesk, Server Ops, Network Ops, Voice and Video Services and Applications Development. Directs the planning, coordination, and execution of 24x7 network operations, ensuring the continuous availability, security, and reliability of classified and unclassified networks supporting critical command and control (C2) functions. Requirements Conditions of Employment Qualifications In order to qualify for this position, you must meet the requirements described below. Basic Requirements: Attention to Detail - experience reviewing my own information technology-related work or data and have been responsible for reviewing the work of others to ensure accuracy, completeness, and consistency with standards Customer Service - developing and maintaining relationships with customers, anticipating and assessing the current and future information technology needs of customers, and developing or identifying information technology products or services that are tailored to meet customer needs Oral Communication - briefing senior-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of complex technical information to a non-technical audience Problem Solving - identifying alternatives to address unique, highly complex, or sensitive information technology-related issues. I have anticipated information technology-related problems and have identified and evaluated potential sources of information to generate alternative solutions. AND Qualifying Experience: In addition to meeting the basic requirement, qualified applicants must possess: One year of specialized experience equivalent in level of difficulty and responsibility to that of the next lower grade (GS-13) within the federal service, which demonstrates the ability to perform the duties of the position, is required. Specialized Experience is defined at: Experience in the planning, implementation, and maintenance of secure global networks and critical infrastructure; ensures the availability, reliability, and security of communications capabilities vital to senior leadership and strategic command and control missions. Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement. Education Education is not substitutable for specialized experience for this grade level. Additional Information Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable\_Accommodations\_for\_USA\_Hire Moving costs MAY be offered. Recruitment, relocation, or retention incentives MAY be authorized. Telework availability will be based upon the mission requirements and supervisory determination. Selections are subject to restrictions resulting from DoD Program for Stability of Civilian Employment. Accepting this position, you may be required to serve a I-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. This position is not covered by a bargaining unit. This position is Exempt from the Fair Labor Standards Act. This is a Drug Testing position. The Tax Cuts and Jobs Act of 2017 makes certain reimbursements/payments taxable. For information on these changes and the Relocation Income Tax Allowance (RITA), for which some appointees are eligible, click here. We may use this announcement to fill additional vacancies within 90 days of the closing date. Males born after 12-31-59 must be registered or exempt from Selective Service (see http://www.sss.gov). For more information on veterans' preference, click here. For more information regarding qualifications requirements, click here. Retired Civil Service Employee: Employment of retired Federal employees receiving an annuity is subject to the requirements of the Department of Defense (DoD) policy guidance. (See DoD Instruction 1400.25, Volume 300, at https://www.esd.whs.mil/Portals/54/Documents/DD/issuances/140025/1400.25-V300.pdf.) Interagency Career Transition Assistance Program (ICTAP) Priority Consideration: If you are a displaced Federal Civil Service employee and attain a rating of at least 90, you may be entitled to receive special priority selection under the ICTAP. For more information on ICTAP, click here ICTAP Guidance. NOTE: If you have never worked for the Federal Government, you are NOT ICTAP eligible. Pay for first time hires to the Federal Government will typically be set at step 1 salary range for their respective grade level. All applicants are encouraged to apply electronically. If you are unable to apply online, you may contact 317-212-0454 for assistance.