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Why Mayo Clinic

Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans (https://jobs.mayoclinic.org/benefits/) – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic.

Benefits Highlights

+ Medical: Multiple plan options.

+ Dental: Delta Dental or reimbursement account for flexible coverage.

+ Vision: Affordable plan with national network.

+ Pre-Tax Savings: HSA and FSAs for eligible expenses.

+ Retirement: Competitive retirement package to secure your future.

Responsibilities

We are seeking an experienced and highly motivated Application Analyst III to join our dynamic Revenue Cycle Automation team. The ideal candidate will have advanced knowledge and experience building out automated solutions, along with a strong background in supporting and integrating Epic Systems in a healthcare setting. This position is pivotal in optimizing business processes, automating workflows, and supporting Epic-related application configurations to improve operational efficiency.

In addition to RPA expertise, the ideal candidate will possess experience in building custom machine learning (ML) models to drive intelligent automation and data-driven decision-making. Knowledge of Intelligent Document Processing (IDP) technologies is also essential for automating the extraction, categorization, and processing of unstructured data, such as medical records and forms. Familiarity with Generative AI tools and Large Language Models (LLM) to enhance process workflows, including document generation and data synthesis, will be an asset in this role.

Work closely with clinical, operational, and IT teams to support the implementation and customization of Epic modules. Participate in Epic upgrades and new releases, ensuring automation workflows are aligned and integrated appropriately. Support ongoing optimization of Epic application processes and functionality for end-users.

Work with cross-functional teams to gather and prioritize requirements for RPA and Epic-related projects. Identify opportunities for continuous improvement and innovation in system workflows and RPA solutions. Maintain knowledge of industry trends in RPA and Epic to suggest new tools, technologies, or processes that could improve efficiency.

Provide training to end-users on RPA and Epic systems, focusing on best practices and user adoption. Develop and maintain comprehensive documentation for all automation processes, Epic configurations, and user guides.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that leadership retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group are basic requirements of all positions at Mayo Clinic.

Qualifications

Bachelor's Degree with 4 years experience

OR

Associate's Degree with 6 years experience.

More than one Epic certification OR relevant Intelligent Automation certifications required.

Healthcare Financial Management Association (HFMA) Certification Preferred. 4+ years of professional experience in automation development preferred. Hands-on experience with UiPath or similar RPA platforms preferred. Experience with LLM, NLP, Agentic AI preferred.

*This position is a 100% remote work. Individual may live anywhere in the US.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.

_During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps._

Exemption Status

Exempt

Compensation Detail

$100,339 - $140,462 / year

Benefits Eligible

Yes

Schedule

Full Time

Hours/Pay Period

80

Schedule Details

Standard Days M-F

International Assignment

No

Site Description

Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. (https://jobs.mayoclinic.org/alllocations)

Equal Opportunity

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" (https://www.eeoc.gov/poster) . Mayo Clinic participates in E-Verify (https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf) and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Recruiter

Ronnie Bartz

Equal opportunity

As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.