• Service Desk Analyst

    Robert Half Technology (Spring, TX)


    Description

    We are looking for a customer-focused and detail-oriented Service Desk Analyst to join our IT Support team. In this role, you will serve as the first point of contact for employees seeking technical assistance. You will troubleshoot issues, resolve incidents, escalate problems as needed, and help maintain a reliable, efficient, and user-friendly technology environment.

     

    + Provide first-level support for hardware, software, network, and account-related issues via phone, email, chat, and ticketing system.

    + Troubleshoot and resolve issues related to Windows/Mac operating systems, Microsoft 365, VPN, printers, and standard business applications.

    + Create, update, and manage support tickets to ensure timely resolution and excellent customer service.

    + Escalate complex issues to Tier 2/3 teams when necessary, providing clear documentation of troubleshooting steps.

    + Onboard and offboard users by setting up accounts, configuring devices, and ensuring proper access permissions.

    + Maintain hardware inventory and assist with device deployments and updates.

    + Follow established procedures, knowledge base articles, and SLAs to ensure consistent support.

    + Contribute to process improvements, documentation updates, and user training initiatives.

    Requirements

    + 1–3 years of experience in a help desk, service desk, or technical support role.

    + Strong troubleshooting skills for Windows or macOS environments.

    + Experience with Office 365, Active Directory, basic networking, and common enterprise applications.

    + Familiarity with ticketing systems (ServiceNow, Jira Service Management, Zendesk, etc.).

    + Excellent communication and customer service skills.

    + Ability to work in a fast-paced environment and prioritize multiple requests.

     

    Technology Doesn't Change the World, People Do.®

     

    Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

     

    Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

     

    All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

     

    • 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .