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Help Desk / Application Specialist

About the OrganizationAt Chase Plastics, we're real people providing real solutions. It's something we've been doing since 1992, when Kevin and Carole Chase independently set out with nothing more than $2,500 in their pocket and a Detroit-bred work ethic. Their goal then - and now - was to do what big distributors would not: provide quality specialty, engineering and commodity thermoplastics for small- to medium-sized applications - and back it up with outrageous customer service.

Today, customer service is more than a value, it's instilled in our DNA, and it's inherent in everything we do. Just like the day we started, we're committed to providing you:

Real solutions that aren't delayed by red tape or inaction

A partnership based on a genuine understanding of your business and your goals

The tools and resources to help you succeed and thrive

EOE StatementWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

LocationClarkston Office

Description

PRIMARY PURPOSE OF POSITION

Devote your fill time to the business and affairs of Chase Plastic Services, Inc. and to use your best efforts to perform faithfully and efficiently the responsibilities assigned to you. Responsible for being the initial point of contact for users seeking technical assistance on site and remotely, responding to, assigning, and resolving end user incidents. Maintain and monitor end-user workstations and equipment, perform software installation/updates, end-user support and training taskson company-supported applications including Office 365, Active Directory, Cell Phones, Doclinkand related user tools.Perform responsibilities in accordance with all company standards, policies, and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES

+ Install, configure and maintain all company computers/printers/phones in a consistent manner.

+ Ensure compliance of all software licenses and perform necessary application upgrades.

+ Log and manage Help Desk Ticket System and escalate matters when required. Coordinate with outside vendors/service providers when necessary.

+ With a high sense of urgency, investigate user problems and identify their source; determine possible solutions; diagnose, test and implement solutions for all user equipment.

+ Support Office 365, PDF solutions, Network fax, One Drive, SharePoint, cloud conferencing and other applications as necessary for job.

+ Support and be the primary resource in supporting Doclink, paperless document management system.

+ Work with IT Security team to ensure high level of security for all applications, hardware and phones.

+ Ensure Virus protection/Windows Updates and Office Updates are kept current on all machines.

+ Technology onboarding and account creation of new employees. Provide end user training and IT orientation to new and existing staff as necessary.

+ Back-up for other technology services as necessary.

+ Setup and maintenance of conference room audiovisual equipment.

+ Assist with resolving a wide range of IT issues, including networking, and applications.

Position Requirements

QUALIFICATIONS

To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently to meet the needs of the business. The following requirements are representative of minimum levels of the knowledge, training, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE / TRAINING / SKILL and/or ABILITY

+ Minimum 3 years of help desk experience required

+ Ability to handle multiple projects simultaneously

+ Willingness to learn new systems and skills

+ Ability to define problems, collect data, establish fact, and draw valid conclusions.

+ Outstanding customer service skills and time management skills

+ Effective communication skills, both written and verbal

+ Displays a high-level of enthusiasm for work, professional conduct, ethics, works well in a team environment and presents themselves professionally

+ Knowledge and experience with Windows 10, 11, Server 2012- 2019

+ Knowledge/experience with asset management, endpoint/patch management, and mobile device management tools

+ Knowledge and experience with Active Directory and group policies

+ Knowledge and experience with iPhones and Android

+ Knowledge and experience with Office 365, Azure

+ Knowledge and experience with PowerShell, VMware a plus

+ Some overnight travel may be required to provide support at our warehouse facility and or attend continuing educational opportunities

+ Ability to communicate technical information to nontechnical personnel.

PHYSICAL REQUIREMENTS

Individuals may need to sit or stand for long periods of time. Occasional walking, bending and reaching are required throughout the day. Lifting and/or moving up to 50 pounds above shoulder height or below waist level as needed. For the most part, working conditions will be in ambient room temperatures, and lighting and traditional office equipment provided as found in a typical office environment.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor.

This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

Full-Time/Part-TimeFull-Time

Exempt/Non-ExemptExempt

This position is currently accepting applications.