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Description Responsibilities

• Provide timely responses to customer billing inquiries via phone and email

• Collaborate with other departments to optimize the customer experience while resolving billing cases

• Utilize SalesForce and Zoura to manage all customer interaction and inquiries

• Apply customer payments accurately and timely

• Ensure accounts with collection issues are identified early and resolution acted upon immediately

• Reconcile customer accounts and keep AR current and accurate

• Provide ongoing collection efforts on all past due accounts

• Assist with invoicing to ensure timely and accurate billing for all AppFolio customers

• Bank deposits are accurately processed via desktop check deposit

• Collaborate with internal teams to mitigate risk and enhance customer experience

What We’re Looking For

• Ability to work cross-functionally in a fast-paced environment

• Exceptional organizational skills and attention to detail with a high level of accuracy

• Strong analytical capabilities for advanced problem-solving

• Exceptional customer relationship building skills

• Infectious enthusiasm for getting the job done efficiently and accurately, but remain calm under pressure

• Excellent written and oral communication skills

• Strong curiosity and desire to learn

• Raises the customer experience with all decisions

Must-Haves

• 2+ years of experience in customer service

• 2+ years of experience in billing or accounting team functions

• 2+ years of experience in collections and cash application

• Intermediate knowledge of Salesforce or other CRM system

• Experience with Zuora or other billing software preferred

• Excellent written and oral communication skills

• Ability to work cross-functionally in a fast-paced environment

• Ability to work well both independently and as part of a collaborative team

• Strong attention to detail and critical thinking skills

• BA/BS degree or equivalent work experience Requirements

Must-Haves

• 2+ years of experience in customer service

• 2+ years of experience in billing or accounting team functions

• 2+ years of experience in collections and cash application

• Intermediate knowledge of Salesforce or other CRM system

• Experience with Zuora or other billing software preferred

• Excellent written and oral communication skills

• Ability to work cross-functionally in a fast-paced environment

• Ability to work well both independently and as part of a collaborative team

• Strong attention to detail and critical thinking skills

• BA/BS degree or equivalent work experience

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

• 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .