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Account Specialist

Jacksonville, Florida

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Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Account Specialists have advanced experience with multiple products across all stages of delinquency, including recovery and repossession and work in environments requiring advanced problem solving, negotiations, and coaching skills. They conduct special research and other project assignments. Primary responsibilities are repossession title work, customer service and other loss mitigation and recovery activities. Works with internal lines of business and external vendors. Account Specialists work in relationship-based collection environments. The specialist manages a portfolio of special assets, or portfolios usually consisting of less complex relationships, both secured and unsecured, and business loan losses. The specialist serves as a liaison to administrative areas within the bank. Ensures document compliance and security perfection as well as collateral monitoring/maintenance. Implements procedures to meet production deadlines, successfully executes service level agreements, manages relationships within the internal department and with business partners. They understand regulatory and compliance requirements that apply to Collections and able to work within these guidelines.

Responsibilities include:

Reviews and processes legal and title documents. Investigates daily incoming inquiries received from business partners; reviews to determine the best course of action for the account; validates and signs and/or notarizes the legal and title documents at our CVLC Jacksonville, FL location. May be responsible for working with the business partners and legal counsel to address any concerns and handle daily correspondence regarding the process and for performing quality reviews of the completed steps. Review to determine the best course of action for the account; ensure all previous validation and signature steps were completed properly.

Additional responsibilities could also include:

Review of legal templates, including direct communications with Internal Legal Counsel; Title Vendors, and Department of Motor Vehicles. Understanding and development of inline process reporting; procedure reviews and updates. Working knowledge of general bank policies, programs and procedures and financial/account practices.

Skills:

+ Ability to be onsite to maintain and mail documentation daily.

+ Vehicle titling experience

+ Manage multiple tasks and proven track record of working independently.

+ Required to sign, notarize, and maintain documents in person at our CVLC Jacksonville, FL location

+ Ability to identify and escalate issues and opportunities within a process.

+ Demonstrate resourcefulness to resolve issues.

+ Ability and eagerness to learn

+ Navigate between multiple systems and tasks

Desired Skills:

+ Strong analytical and problem-solving skills

+ Strong evidence of leveraging analytics to drive business results

+ Previous Process or Operations experience

+ Demonstrated team player with the ability to work independently

+ Quality Review experience

+ College degree preferred

+ Notary license preferred

**Minimum Education Requirement:** High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your **"Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) "** poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.