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Purpose of Position

The purpose of this position is to diagnose, repair, and test returned products while providing ongoing product support, assisting with new product development and introduction, and supporting product assembly activities. This role ensures product quality and reliability through effective troubleshooting, collaboration with engineering teams, and adherence to service level agreements.

Key Responsibilities

Team Lead and Mentor

• Drive and motivate team on daily performance goals.

• Mentor and guide team on individual performance and troubleshooting escalations.

• Provide onboarding training and competency evaluations for new hires.

• Identify and escalate service trends, compliance and/or quality issues.

• Maintain 5S environment.

• SME for ECN/ECO implementation, and part identification.

Ongoing Product Support

• Troubleshoot, manage, and repair returned products.

• Provide continual feedback to the engineering team on issues discovered to assist with continuous improvement.

• Ensure adherence to turnaround times within agreed Service Level Agreements (SLAs).

• Perform data entry and manage the RMA database and asset register.

• Manage storeroom stock and oversee sign-in/sign-out procedures.

• Assist with onsite training of customers as required.

New Product Development and Introduction

• Assist with verification testing of products.

• Develop test fixtures and set up test environments.

• Implement test plans and collaborate with relevant teams to ensure timely completion of testing.

• Support New Product Introduction (NPI) activities.

• Assist Engineering with product assembly and testing by setting up testing environments and executing manufacturing, repairs, and service activities.

Product Assembly

• Assist with hardware, mechanical, and electrical product assemblies.

• Support test setup and provide training for new employees and customers.

• Build, test, and manufacture embedded products as needed.

Safety and Environmental Responsibilities

• Work safely and support others to work safely, ensuring no harm is caused.

• Comply with all safe work practices and contribute to continuous improvement initiatives.

• Report hazards, incidents, and near misses promptly.

• Use all safety equipment and PPE as required.

• Support sustainability efforts by understanding environmental impacts and suggesting improvements.

Background and Skill

• Minimum of an Associate of Applied Science (AAS) degree or equivalent, with a strong technical background in electronics or relevant qualifications at the degree, diploma, or trade level.

• 3-5 years’ work experience in a similar role

• Excellent communication skills both written and verbal

• Good hands-on skills with strong mechanical / electrical aptitude

• Ability to understand and apply a variety of electronic and mechanical instruments to existing and developing tests

• Good, independent writing skills using Word and Excel Good, independent writing skills using Word and Excel

Vontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women's health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 15 days each year, 12 paid holidays (including 2 floating holidays), and paid sick leave.*

**Disclaimer:** The salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.

WHO IS GILBARCO VEEDER-ROOT

Gilbarco Veeder-Root, a Vontier company, is the worldwide technology leader for retail and commercial fueling operations, offering the broadest range of integrated solutions from the forecourt to the convenience store and head office. For over 150 years, Gilbarco has earned the trust of its customers by providing long-term partnership, uncompromising support, and proven reliability. Major product lines include fuel dispensers, tank gauges and fleet management systems.

WHO IS VONTIER

Vontier (NYSE: VNT) is a global industrial technology company uniting productivity, automation and multi-energy technologies to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement and innovation built upon the foundation of the Vontier Business System and embraced by colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .

At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment.

Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future.

Join our community of passionate people who work together to navigate challenges and seize opportunities. At Vontier, you are not on this journey alone-we are dedicated to equipping you with the tools and support needed to fuel your innovation, lead with impact, and thrive both personally and professionally.

Together, let’s enable the way the world moves!

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"Vontier companies are equal employment employers and evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, sexual orientation, gender identity or expression, and other characteristics protected by law."