• Member Service Specialist

    Insight Global (Sandy Springs, GA)


    Job Description

    A client in the Atlanta GA area is seeking a Member Service Specialist for a full-time opportunity. The role supports the mission of providing financial services to help members live better lives by identifying member needs and recommending suitable solutions through various communication channels. This person will act as "the first line of defense" and handle any inbound calls from their members. Their primary duties include educating members on their products, building relationships, cross selling loans, opening accounts, maintaining compliance, etc.

    • Service delivery: Commit to treating members respectfully, providing fast, accurate responses, protecting privacy, and assisting internal team members with accountability in resolving issues.

    • Team and values: Support core values by prioritizing members, upholding high standards, embracing change, promoting financial fitness, and fostering a positive work environment.

    • Special authorities: Authorized to sign checks, accept checks, and close loan requests; no supervisory duties are assigned.

    • Required competencies: Include problem-solving, customer service, interpersonal skills, communication, teamwork, business acumen, ethics, judgment, motivation, planning, professionalism, quality, safety, adaptability, attendance, dependability, initiative, and innovation.

    • Qualifications and experience: Requires two years of branch operations experience, knowledge of compliance regulations, and personal attributes such as competitiveness, urgency, and persuasiveness.

    • Physical and work environment: The job involves regular communication, use of hands, occasional lifting up to 25 pounds, and working in a moderate noise environment with reasonable accommodations for disabilities.

     

    We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

     

    Skills and Requirements

     

    1+ years of experience working for a Credit Union

     

    Experience with any core banking software (Symitar, Jack Henry, Finacle etc)

     

    Strong Customer Service experience

     

    Comfortable working in an quiet office environment Symitar experience