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**Summary of Position (Job Purpose)** _- Major purpose and functions of the position._

This Family Dollar position manages various aspects of store computer systems deployment in support of all new, relocation, expansions, self-checkouts, renovations & store closings. The individual selected will ensure Family Dollar quality and financial standards are met by monitoring store deployment progress and costs, evaluating quality and taking necessary action to keep internal Family Dollar Partners informed of project status as well as keeping projects on track and within defined budgets. Manage vendor relationships, project schedules, process adherence, statement of works, inventory release, issue resolution, compliance, deliverable acceptance, services billing, invoice approval, and management of change orders. Responsible for managing various aspects of store technology deployments in support of company growth and redesign.

**Principal Duties and Responsibilities** _- Primary responsibilities listed in order of importance_

Financial

+ Manage aspects of the ongoing current fiscal year project budget to include monthly forecasts, determining alternate ways to use budget funds.

+ Perform various departmental fiscal responsibilities such as completing purchase orders for vendor services, analyzing legitimacy and cost of change orders by reviewing cost breakdowns and monthly budget tracking/reporting.

+ Work with ITSD Manager and Analysts to develop each Fiscals year budget and scope of work

+ Perform speed test on primary and backup network devices

+ Work with & escalate to network provider on installation status, phone installs, issues, etc.

+ Partner with and remotely manage 3rd party vendors to successfully replace aged technology at Family Dollar.

+ Installation Technology liaison between vendor partners and internal business units including Finance, Real Estate and Store Operations and Field personnel.

+ Escalation point for service providers on deployment issues and problem solving during and after-hours on a continual basis.

+ Participates in rotation of on-call support for afterhours/weekend/holiday renovations, relocations & other refresh/deployment activities that occur outside of normal retail hours.

+ Provides accurate and timely communications, tracks, resolves and/or escalates deployment related issues, verifies site readiness and ensures installation and store opening schedules are maintained.

Vendor Governance

+ Serve as Family Dollar’s primary point of contact with providers of store-related technology products & services

+ Lead business reviews with key vendor partners; hold providers accountable to meeting contractual SLAs

+ Monitor and challenge change orders for out-of-scope work

+ Recommend selection of vendors after reviewing and analyzing vendor qualifications through a thorough RFP Process.

+ Conduct weekly meetings with vendors to review upcoming stores network

+ Hold Vendor accountable based on the SOW and SLAs that are in place.

+ Ensure proper key performance indicators and metrics are generated, reviewed, and adjusted as needed; monitor trends, identify areas in need of remediation, and take appropriate actions to address

+ Continuously review and evaluate team processes for efficiency and cost saving opportunities

+ Lead cross functional team meetings to identify and put in place a remediation plan to correct issues and concerns.

Other Responsibilities:

+ Recommend opportunities for process improvements by meeting with stakeholders on a weekly basis to conduct project governance and identify lessons learned.

+ Collaborates with internal and external stakeholders to create documentation for installation and process changes for the staff and techs.

+ Supports Help Desk with various requests such as obtaining miscellaneous equipment, researching possible installation issues, and coordinating special projects that require vendor interaction. Add out-of-scope stores to refresh projects to ensure they are working at max capacity.

+ Help Manager to develop the coordinator schedule to cover the daily projects.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other related duties, as may be required by their supervisor.

**Minimum Requirements/Qualifications** - _Summary of knowledge, experience and education required._

+ Minimum 3-5 years of related work experience in project coordination, IT Helpdesk, Project management role.

+ Experience managing the work of various external vendors, including field installation technicians

+ Excellent problem solving & Decision-Making skills.

+ Proficiency in Microsoft Office.

+ Able to set priorities and participate in a multi-faceted team in achieving those priorities.

+ Ability to handle multiple priorities in a fast-paced environment.

+ Excellent time management skills – ability to track projects through established schedules.

+ Excellent communication skills – verbal and written.

+ Excellent interpersonal skills – able to function in a team comprised of vendors, contractors, and various Family Dollar personnel.

**Desired Qualifications** - _Desired but not required._

+ Results Oriented

+ Goal oriented – self starter

+ Excellent Attention to Detail

+ Interpersonal & Team Player

+ Professional Demeanor

+ Technical aptitude

Ability to provide clear basic technical troubleshooting to vendors, techs, and temp staff when issues arise prior to installation, during and after installations.

Full time

510 Volvo Parkway,Chesapeake,Virginia 23320

IT Services

Family Dollar