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As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

738 Library Rd, Rochester, New York, United States of America, 14627

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

200121 University Counseling Center

Work Shift:

UR - Day (United States of America)

Range:

UR URC 203 H

Compensation Range:

$17.51 - $23.64

_The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations._

Responsibilities:

GENERAL PURPOSE

Assists in the intake activities for several clinical programs. Coordinates the work of clerical staff in the areas of reception, registration, appointment scheduling, telephone management billing. Resolves patient and staff issues, providing training and disseminating policy and procedural information.

ESSENTIAL FUNCTIONS

+ Performs quality assurance monitoring for activities completed in area of immediate responsibility, as well as of other areas that affect it.

+ Using specific criteria, measures quality, quantity, and timeliness of tasks performed.

+ Prepares related logs and management reports.

+ Serves as a resource for answering questions and solving problems for difficult and unusual accounts.

+ Assists in problem identification, quantification, and resolution.

+ Writes new procedures and updates existing procedures as needed.

+ Prepares daily, weekly, and monthly productivity and management reports.

+ May coordinates activities of the area, including training and cross training employees within the area to perform registration and billing activities.

+ May assist in personnel-related matters, such as time reporting, preparing performance evaluations, maintaining attendance records.

+ May assist in disciplinary actions.

+ Handles patient complaints and inquiries, including correspondence.

+ Ensures patients are given prompt, courteous attention in person, by telephone or by letter.

+ Serves as liaison between immediate area and others in office and hospital.

+ Coordinates activities by attending and participating in meetings.

+ Confers with third-party representatives on a routine and as needed basis.

+ Assists in completing registration, billing, and follow-up activities to ensure coverage during staff absences or as needed.

+ May act as authority in the absence of the supervisor, exercising tact and good judgment.

Other duties as assigned.

MINIMUM EDUCATION & EXPERIENCE

+ High School diploma or equivalent and 2 years of customer service-related experience required

+ Or equivalent combination of education and experience

KNOWLEDGE, SKILLS AND ABILITIES

+ Medical terminology preferred

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.

Notice: If you are a **Current Employee,** please **log into myURHR** to search for and apply to jobs using the Jobs Hub. Your application, if submitted using this portal, cannot be moved forward.

Learn. Discover. Heal. Create.

Located in western New York, Rochester is our namesake and our home. One of the world’s leading research universities, Rochester has a long tradition of breaking boundaries—always pushing and questioning, learning and unlearning. We transform ideas into enterprises that create value and make the world ever better.

If you’re looking for a career in higher education or health care, the University of Rochester may offer the perfect opportunity for your background and goals.

At the University of Rochester, we are committed to fostering, cultivating, and preserving an inclusive and welcoming culture and are united by a strong commitment to be ever better—Meliora. It is an ideal that informs our shared mission to ensure all members of our community feel safe, respected, included, and valued.