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When you join Sallie Mae, you become a champion for all students.

We’re on a mission to power confidence as students begin their unique journey. To help them plan their higher education, successfully finish, and prepare for life after school. To help them Start smart. Learn big.

Students need guidance navigating this important time in their life. They need someone who acknowledges that their education path is unique. They need a partner willing to evolve and not only meet but surpass their expectations. We’re changing. Because students need a better way.

We’re looking for people who are excited to drive this transformation. To break barriers and think of new ways to adapt, help, and create better experiences for students—and for each other.

This is where diverse backgrounds, beliefs, and perspectives matter. It’s where you’re empowered to bring your authentic self to work.

Feeling your best allows you to do your best. Our benefits take care of the whole you—from physical and mental to financial and professional. You’ll get opportunities to further your education and career, support for you and your family (including your pets!), paid time off to volunteer for the things that matter to you, and more.

We’re obsessed with impact and making a real difference. For us, that means putting relationships first, asking “why not?” when tackling challenges, and continuously learning new skills.

Come do more than join something, change something. For students, for future generations, for the future of education.

What You'll Contribute

The Associate, Vendor Management will support the Senior Manager, Vendor Management and will be fully engaged with the day-to-day support of the company’s post-default loan sales and litigation strategy. Support functions will include, but not be limited to, supporting the team with review of complaints received from debt buyers and collection agencies, research of account inquiries, validation of various operational aspects of the litigation strategy such as, suit affidavits, chain-of-title documentation and reporting, complaint logs, DMDC/SCRA data reviews, and account placements. The role will additionally interact with internal counterparts in legal and compliance as well as external counterparts with our third-party legal network.

What You'll Do

+ Demonstrate and leverage a strong understanding of the student loan lifecycle and related processes.

+ Deliver clear and articulate responses to questions posed by internal and external counterparts.

+ Provide clear guidance and insights regarding the student loan lifecycle, which is anticipated to include, but is not limited to, the origination and application process, disbursement of funds, repayment process (including payment allocation and other aspects of loan servicing), loss mitigation programs and loss recovery, as necessary

+ Assist Senior Manager with Loan Sales functions including but not limited to, run macros, validate 48-hour scrubs, create and send Operational Files to various internal departments, assist in the creation of letter macros.

+ Assist with monitoring ongoing diligence for debt buyers and collection agencies.

+ Log and track third-party debt buyer and agency complaints, including Salesforce entries.

+ Communicate any complaints internally.

+ Log and track judgments received, including FDR entries

+ Participate in periodic calls with internal legal and compliance counterparts as well as external legal network vendor, as needed.

+ Support third-party legal networks and third-party debt buyers with media and research requests.

+ Ensure proper and complete documentation is accurate and included with each lawsuit package.

+ Review and validate affidavits (prior to execution) for impending suit filings associated with the legal strategy and for support of our third-party debt buyers.

+ Ensure all compliance requirements are completed for each affidavit or lawsuit package (such as Servicemembers Civil Relief Act (“SCRA”) status verification in compliance with the Military Lending Act (“MLA”).

+ Provide data and support to the post-default first line of defense team when executing its testing and monitoring protocols.

+ Participate in internal audits and internal risk assessments, as necessary.

+ Participate in process improvement and documentation exercises, as necessary.

_The above information is intended to describe the general nature and level of work performed by employees assigned to this job; it is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees in this role._

What you have

Minimum: Indicate minimum education, skills and experience required.

+ Strong organizational skills and attention to detail.

+ • 2+ years progressive experience working in a financial service and/or private education loan environment.

+ Strong understanding and/or ability to become a subject matter expert of student loan life cycle and process, such as the application process, originations, disbursement, repayment process, loss mitigation programs and collections, and loss recovery.

+ Strong understanding of collections and recovery.

+ Strong analytical skills with the demonstrated ability to identify issues and suggest appropriate resolutions.

+ Possess excellent verbal and written communications skills to communicate with all levels of management, third-party vendors, and lawyers.

+ Ability to effectively prioritize multiple priorities in a fast paced, time sensitive environment

+ Proficient in Microsoft suite of applications and other Sallie Mae support systems such as FDR, Encore, SalesForce, and Atlas.

Preferred: Indicate “nice to haves” regarding education, skills, and experience.

+ Bachelor's Degree or equivalent experience

+ Vendor related experience or proven specialized experience in the following functions: internal partnership development and management, external business partnerships, and process evaluation.

+ Familiarity with ArtivaRM and MFT.

+ SQL or other data mining experience, with ability to interpret data

+ Familiarity and prior experience with the litigation process and court proceedings.

+ Notary license or ability to obtain a Notary license.

The Americans with Disabilities Act

_The Americans with Disabilities Act of 1990 (ADA) prohibits discrimination by employers, in compensation and employment opportunities, against qualified individuals with disabilities who, with or without reasonable accommodation, can perform the “essential functions” of a job. A function may be essential for any of several reasons, including: the job exists to perform that function, the employee holding the job was hired for his/her expertise in performing the function, or only a limited number of employees are available to perform that function._

Feeling your best helps you do your best:

Our benefits take care of the whole you—so you can build your work around your life (not the other way around!).

+ Competitive base salaries

+ Bonus incentives

+ Generous PTO, Floating Holidays and 12 Federal Holidays observed

+ Support for financial-well-being and retirement 401k with employer match

+ Comprehensive medical, dental, vision, hospital indemnity, critical illness, pet insurance and more

+ Employer paid short-term/long-term disability and basic life insurance

+ Flexible hybrid working arrangements.

+ Paid parental leave and adoption reimbursement programs

+ Free access to on-site staffed fitness centers (in Delaware) and gym subsidy (for locations outside Delaware)

+ Confidential counseling support (EAP), Health Advocacy services and Wellness program with financial incentives

+ Tuition Reimbursement and Family Scholarship Programs

+ Career development and training opportunities

Not the right fit? Let us know you're interested in a future opportunity by clicking _Introduce Yourself_ in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. Click here (https://salliemae.com/legal/pay-transparency-policy/)** **to view the U.S. Pay Transparency Policy,** **here (https://mandatoryview.com/?LicenceId=b723c601-1179-462b-a551-71dec216fdbf&ProductType=IntranetLicense&SubType=PG)** **for federal job applicant notices, and** **here (https://www.salliemae.com/content/dam/slm/writtencontent/Policies/CA\_Privacy\_Notice\_2023.pdf)** **to view the California Employee Privacy Notice.

Reasonable accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an accommodation please call (855) 756-2007 and choose option 9. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Sallie Mae is proud to be an equal opportunity (EEO) employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, sexual orientation, national origin, age, genetic information, gender identity, disability, Veteran status or any other characteristic protected by federal, state or local law. If you'd like more information about your EEO rights as an applicant, please click https://https/www.eeoc.gov/employees-job-applicants. https://https/www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf. Click https://https/www.salliemae.com/legal/pay-transparency-policy/ to view the U.S. Pay Transparency Policy.