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Overview

Be inspired. Be rewarded. Belong. At Emory Healthcare.

At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:

+ Comprehensive health benefits that start day 1

+ Student Loan Repayment Assistance & Reimbursement Programs

+ Family-focused benefits

+ Wellness incentives

+ Ongoing mentorship, _development,_ and leadership programs

+ And more

This position's home base will be at our Woodruff Health Sciences facility on Clifton Rd.

Description

WeareseekingahighlyskilledIT Field Techniciantoprovidededicated,hands-ontechnicalsupportto ourexecutiveleadership team.Thisrolerequiresexceptionalprofessionalism,discretion,andtechnicalexpertisetoensureseamlessoperationofITsystemscriticaltoexecutiveproductivityandhospitaloperations.Theidealcandidatewillthriveinafast-pacedhealthcareenvironment,balancingtechnicaltroubleshootingwithoutstandingcustomerservice for our executive team. This position will primarily service our Woodruff Health Sciences Center Administration Building on Clifton Road, but will be required to service a variety of locations in that general area where executive team members and their staff may be working at.

RESPONSIBILITIES:

+ Deliver white-glove IT support to Emory Healthcare's executive team, including C-suite leaders and senior administrators.

+ Provide on-site troubleshooting for hardware, software, mobile devices, and network connectivity.

+ Manage and maintain executive workstations, laptops, tablets, smartphones, and peripheral devices, a variety of both Windows and Apple devices.

+ Ensure secure and reliable access to hospital systems, including EMR/EHR platforms, collaboration tools, and communication systems.

+ Support video conferencing, presentations, and boardroom technology for executive meetings.

+ Coordinate with IT infrastructure, networking, and security teams to resolve escalated issues promptly.

+ Maintain detailed documentation of incidents, resolutions, and asset inventory.

+ Proactively monitor and optimize executive IT environments to minimize downtime.

+ Train and guide executives and their support staff on new technologies and best practices.

+ Uphold strict confidentiality and compliance with HIPAA and hospital IT security policies.

PREFERRED QUALIFICATIONS:

+ Proven experience as an IT Field Technician, Desktop Support Specialist, or similar role providing executive level staff support with high expectations for responsiveness.

+ Expertise in troubleshooting hardware, software, and network issues.

+ Excellent communication, interpersonal, and customer service skills.

+ Ability to prioritize and manage multiple tasks in a high-pressure environment.

MINIMUM QUALIFICATIONS:

+ Associate's Degree in Computer Science or related field OR Two years of information technology experience OR four years Information Technology experience without a degree.

+ A+ Certification preferred or another Information Services related Certification.

Additional Details

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at [email protected] . Please note that one week's advance notice is preferred.

Connect With Us!

Connect with us for general consideration!

**Division** _Emory Healthcare Inc._

**Campus Location** _Atlanta, GA, 30322_

**Campus Location** _US-GA-Atlanta_

**Department** _EHI_DIG Digital Operations_

**Job Type** _Regular Full-Time_

**Job Number** _157307_

**Job Category** _Information Technology_

**Schedule** _8a-5p_

**Standard Hours** _40 Hours_

**Hourly Minimum** _USD $25.20/Hr._

**Hourly Midpoint** _USD $31.31/Hr._

Emory Healthcare is an Equal Employment Opportunity employer committed to providing equal opportunity in all of its employment practices and decisions. Emory Healthcare prohibits discrimination, harassment, and retaliation in employment based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, pregnancy, age (40 and over), disability, citizenship, genetic information, service in the uniformed services, veteran status or any other classification protected by applicable federal, state, or local law.