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Full-time (80 hours biweekly)

Weekdays, daytime hours with flexibility to cover other shifts as needed

General Summary

Oversees and coordinates the operations of Behavioral Health Crisis Walk-In Centers to ensure the delivery of 24/7 crisis intervention, treatment, and support for individuals experiencing severe mental health symptoms and substance use disorders. Provides direct clinical care and evaluates staff performance to maintain service excellence, while supporting compliance with budgeting and regulatory requirements.

Essential Functions:

+ Oversees the development, coordination, and implementation of programming and daily operations for Behavioral Health Crisis Walk-In Centers.

+ Schedules staff to ensure adequate coverage across all shifts, including day, evening, weekend, holiday, and on-call hours.

+ Leads recruitment, interviewing, hiring, termination, and assignment of staff roles; develops and implements orientation and training programs.

+ Provides leadership and oversight for the 24/7 operation of crisis walk-in services, ensuring continuity and quality of care.

+ Delivers direct clinical services including crisis intervention, treatment, and discharge coordination for individuals experiencing behavioral health emergencies.

+ Collaborates with the Nurse Manager to coordinate patient care and with internal staff and external partners to achieve desired outcomes.

+ Compiles and analyzes data to prepare scheduled and ad hoc reports, including program evaluations and regulatory submissions.

+ Develops and monitors program budgets to ensure fiscal responsibility and alignment with funding requirements.

+ Partners with internal departments, external programs, and organizational leadership to improve systems, processes, and service delivery.

+ Participates in organizational committees, task forces, and strategic planning initiatives to support continuous improvement and innovation.

Common Expectations:

+ Maintains professional development by attending internal and external trainings, workshops, and continuing education opportunities related to behavioral health and crisis intervention.

+ Supports a culture of safety and collaboration by modeling safe practices, participating in daily team huddles, and fostering teamwork among staff.

+ Ensures compliance with organizational, state, and federal policies by contributing to the development and revision of departmental procedures and supporting accreditation standards.

Minimum Education:

+ Master's Degree In Psychology, Social Work or related field of study required

Work Experience:

+ 3 years' Experience in Behavioral Health Required

+ 2 years' Experience in leadership Preferred

Licenses:

+ Licensed Professional Counselor within 2 years Required or

+ Licensed Marriage and Family Therapist within 2 years Required or

+ Licensed Clinical Social Worker within 2 years Required

Knowledge, Skills, and Abilities:

+ Excellent interpersonal, customer service, and oral/written communication skills to effectively engage with patients, staff, and community partners.

+ Leadership, problem-solving, and organizational skills to manage clinical operations and guide staff performance.

+ Knowledge of behavioral health, crisis intervention, and de-escalation techniques to ensure safe and effective client care across age groups.

+ Ability to apply Lean methodology to design, implement, and monitor performance and process improvement initiatives.

+ Ability to work under stress and adapt to moderate physical demands in a fast-paced, 24/7 crisis care environment.

Benefits Offered:

+ Comprehensive health benefits

+ Flexible spending and health savings accounts

+ Retirement savings plan

+ Paid time off (PTO)

+ Short-term disability

+ Education assistance

+ Financial education and support, including DailyPay

+ Wellness and Wellbeing programs

+ Caregiver support via Wellthy

+ Childcare referral service via Wellthy

For additional details: Benefits & Incentives | WellSpan Careers (joinwellspan.org) (https://www.joinwellspan.org/benefits/)

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WellSpan Health's vision is to reimagine healthcare through the delivery of comprehensive, equitable health and wellness solutions throughout our continuum of care. As an integrated delivery system focused on leading in value-based care, we encompass more than 2,300 employed providers, 250 locations, nine award-winning hospitals, home care and a behavioral health organization serving central Pennsylvania and northern Maryland. Our high-performing Medicare Accountable Care Organization (ACO) is the region's largest and one of the best in the nation. With a team 23,000 strong, WellSpan experts provide a range of services, from wellness and employer services solutions to advanced care for complex medical and behavioral conditions. Our clinically integrated network of 3,000 aligned physicians and advanced practice providers is dedicated to providing the highest quality and safety, inspiring our patients and communities to be their healthiest.

WellSpan Philhaven

Situated on more than 200 acres, WellSpan Philhaven's main campus in Mt. Gretna, PA, is a tranquil place with walking trails nestled within a picturesque forest and adjacent to an operating farm. The campus provides an atmosphere of peace and serenity for our clients. Our most comprehensive continuum of care, which includes more than 20 programs and services is located at this main campus.

At WellSpan Philhaven, we help address mental health conditions such as depression, anxiety, bipolar disorder, attention deficit disorder, phobias, post-traumatic stress disorder and more.

Quality of Life

Founded in 1741, the city of York is considered by many as the first capital of the United States. The Articles of Confederation were signed by the Second Continental Congress here in 1777. Its beautifully restored historic district is an architectural treasure. While York retains its farming and manufacturing heritage, at its heart York is a thriving cultural community that has attracted creative talent and innovative entrepreneurial investors from across the nation.

Life in York County offers affordable housing, options for higher education, a thriving arts and cultural community, historical attractions, parks and recreational resources, semi-professional baseball team, fine dining and more - within an easy drive of major East Coast cities.

York County residents can find local employment in healthcare, manufacturing, technology, agricultural and service sectors. (Patient population: 445,000)

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.