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Summary:

The Reconciliation and Proofing Senior Manager leads a team of professionals across clusters & responsible for ensuring the accuracy and completeness of financial transactions. This includes having a strong understating of Cards and Payments products its lifecycle, managing daily reconciliation of accounts, identifying process gaps, operational risks. The role requires strong analytical skills, a deep understanding of financial markets and industry practice, and the ability to manage and develop a team of professionals. This role is critical for maintaining the integrity of financial operations and mitigating risk.

Responsibilities:

Reconciliation and Risk Management:

+ Manage the daily reconciliation process, ensuring all transactions are accurately matched.

+ Identify root cause/process gaps for aging exceptions.

+ Ensure accuracy of financial reporting

+ Timely escalation of exceptions

+ Support migration of reconciliation to automated tools, AI etc.

Process Improvement:

+ Support business initiatives, new product launches and other projects.

+ Ensure timely and high-quality delivery.

+ Track key performance indicators (KPIs) and service level agreements (SLAs).

+ Continuously seek opportunities for process improvement, service enhancements, and technology enhancements.

+ Liaise with stakeholders to assess quality and identify areas for improvement.

+ Resolve complex queries and provide consultative support.

Team Leadership and Development:

+ Manage and mentor a team of reconciliation and proofing professionals.

+ Conduct regular team and individual meetings, providing coaching and guidance.

+ Oversee workflow coordination and strategize to optimize team performance.

+ Foster a collaborative and high-performing team environment.

Compliance and Control:

+ Manage compliance, control, and audit functions, including account reconciliation and cash break management.

+ Ensure adherence to applicable laws, rules, and regulations.

+ Promote a strong risk management culture within the team.

Qualifications:

+ 10 - 12 years of experience in financial operations, preferably in reconciliation or Card operations.

+ Deep understanding of financial markets and instruments.

+ Strong analytical and problem-solving skills.

+ Proven ability to manage and develop a team of professionals.

+ Excellent communication, interpersonal, and stakeholder management skills.

+ Project management experience.

+ Bachelor's degree required; Master's degree preferred.

+ Proficiency in Spanish & other widely spoken Latin American languages would be preferred.

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Job Family Group:

Operations - Transaction Services

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Job Family:

Reconciliation and Proofing

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Time Type:

Full time

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Primary Location:

5800 SOUTH CORPORATE PLACE

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Primary Location Full Time Salary Range:

$97,360.00 - $146,040.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Dec 12, 2025

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_Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law._

_If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi (https://www.citigroup.com/citi/accessibility/application-accessibility.htm) ._

_View Citi’s EEO Policy Statement (https://www.citigroup.com/global/eeo-aa-policy) and the Know Your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf) poster._

Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.