• Summer Intern, Customer Experience

    Port Authority of New York and New Jersey (New York, NY)


    Description

    About the Internship

     

    The Office of the Chief Operating Officer (OCOO) oversees operations at the Port Authority’s five lines of business: Aviation, PATH, Port, Tunnels, Bridges & Terminals, and the World Trade Center, as well as the Operations Services Department, with the vision of being a world-class operator of world-class facilities. OCOO staff work on the following areas: business performance and innovation; customer experience; excellence in operations, maintenance, and safety across all facilities in the Line Departments; and advancing agency strategic priorities and initiatives.

    Responsibilities:

    + Budget tracking and analysis

    + Conduct benchmarking and perform research and analysis on best practices and business performance metrics in operations, data governance and strategy, customer experience and workforce trainings

    + Assist with reviewing and consolidating travel requests for COO and CFO approval

    + Assist with Office Space optimization efforts

    + Draft PowerPoint presentations and white papers

    + Assist in coordination of agency-wide facility tours

    + Assist with special projects and assignments as needed

    Minimum Qualifications:

    + Enrollment at a college or university at the time of the internship

    Desired Qualifications

    + Ability to work independently, take initiative, and prioritize multiple assignments

    + Strong interpersonal, oral, and written communication skills

    + Superior attention to detail

    + Proactive self-starter

    + Experience with Microsoft apps such as Word, Excel, PowerPoint, Outlook, Teams, SharePoint, OneDrive, etc.

    Internship Details:

    + The start date will be Thursday, May 28, 2026

    + The internship will last approximately 12 weeks, ending on Friday, August 21, 2026

    + This is a full-time internship (5 days per week at 7.25 hours per day)

    + In accordance with Port Authority policy, this position permits interns to work remotely a maximum of one day per week. In person collaboration is essential to how the Port Authority conducts business and regular in-office days, or team collaboration days may be required depending on business needs. Some internships may require interns to be fully in-person.

    Selection Process:

    + Only applicants under consideration will be contacted

    + If selected to move forward, the hiring team will reach out directly to schedule 1-2 interviews

    + Different internships will have different timelines for interviews

    Compensation & Benefits:

    + The hourly rate range is $18.07 to $30.31 (the exact rate will be determined by internship type and rising school year)

    + Ability to opt in to the New York State and Local Retirement System · Access to Employee Business Resource Groups

    + Facility Tours

    + Career Panels

    + Social/Networking Events

    REQNUMBER: 63941