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_Help at Home is the leading national provider of in-home personal care services, where our mission is to enable individuals to live with independence and dignity at home. Our team supports 66,000 clients monthly with the help of 49,000 compassionate caregivers across 12 states. We’re focused on serving people and the communities we are part of._

Job Summary:

The Senior Manager of Caregiver Time & Attendance will oversee time and attendance operations across multiple markets, with a focus on driving team performance, ensuring compliance, and maintaining operational excellence. This role will manage multiple Caregiver Time & Attendance Managers, ensure the consistent application of policies, and lead regional initiatives to improve processes and drive efficiency.

Essential Duties/Responsibilities:

+ Provide oversight and support to multiple Caregiver Time & Attendance Managers across assigned markets, offering guidance, training, and performance management.

+ Develop and implement regional performance management strategies, establishing measurable goals and tracking team progress.

+ Ensure strict adherence to attendance policies, Electronic Visit Verification (EVV) procedures, and privacy regulations across all markets.

+ Conduct regular audits of market operations to identify and address compliance or performance gaps.

+ Analyze regional attendance data to derive actionable insights for risk mitigation, resource planning, and process optimization.

+ Collaborate with Client Services, Caregiver Management, Contact Center, Payroll Operations, Revenue Cycle Management (RCM), Quality, Compliance, and Finance teams to resolve discrepancies and drive efficiency improvements

+ Prepare and present regional performance reports for senior management, highlighting key performance indicators (KPIs) and actionable recommendations.

+ Lead initiatives to optimize scheduling, attendance management, and resource allocation across the region.

+ Develop, refine, and communicate time and attendance policies, ensuring consistent application and alignment with organizational goals.

+ Provide leadership and coaching to market teams, fostering a positive, collaborative work environment that encourages continuous improvement and innovation.

+ Serve as a liaison between market teams and senior leadership, ensuring alignment of regional operations with organizational objectives.

+ Conduct regular one-on-one meetings with team members to provide constructive feedback, recognize achievements, and address any performance gaps.

+ Create and implement development plans tailored to individual team members, promoting skill enhancement and career progression.

+ Foster a collaborative and positive work environment that encourages teamwork, innovation, and continuous improvement.

Required** **Skills and Abilities:

+ Excellent communication, interpersonal, and problem-solving skills.

+ Strong leadership and people management skills

+ Proficient with Microsoft Office Suite and ability to learn new systems as needed.

+ Strong organizational skills.

Education and Experience:

+ Bachelor’s degree in relevant field required.

+ Minimum of five (5) to seven (7) years of previous experience; prior leadership experience preferred.

+ Proven experience in time and attendance management, preferably in the home care or healthcare industry.

+ In-depth knowledge of Electronic Visit Verification systems and related technologies.

+ Familiarity with regulatory compliance, including HIPAA.

Benefits:

+ Weekly pay with salary: $75,000-85,000

+ Direct deposit

+ Healthcare, dental, and vision insurance

+ Paid time off and parental leave

+ 401k

+ Ongoing, in-depth training opportunities

+ Meaningful work with clients who need your help

+ Career growth and experience with an industry leader with 50+years of history in a high-demand field