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The Service Regional Director role is responsible for leading technical Field Service teams and managing the service P&L in their assigned region. While driving superior service delivery, the SRD will develop and ensure execution of strategic business plans to optimize regional service revenue growth and profitability. In addition, the SRD will own strategic account management for any assigned national service provider. The incumbent will play a key role in shaping the service strategy, optimizing processes, and leading teams in a matrix environment to serve our customers and reinforce our company position as an industry-leading service provider.

Duties and Responsibilities

• Manage daily Service operations within an assigned region, optimize staffing, and forecast within the region.

• Allocate resources to align with business objectives and annual plan, anticipating customer needs, and leveraging the strengths of individual team members.

• Exceed Service revenue target, oversee assigned contract processes, and manage service P&L in the region.

• Develop and ensure implementation of strategic business plans for regional service margin.

• Analyze and report key data metrics and manage regional inventory.

• Lead Strategic Account Management and negotiations with assigned national non-ASP service providers accounts in regard to Service Level Agreements (SLA’s) and cost.

• Manage and grow relationships with national level service providers. Develop strong working relationships with corporate decision-makers and target stakeholders.

• Regularly review region and account performance using business acumen and data analytics.

• Leverage market and competitor knowledge to identify growth opportunities within managed accounts.

• Participate in and lead projects and initiatives that drive growth.

• Improve and standardize company policies, procedures, and metrics.

• Invest in performance, development, and continuous learning of supervisors and team members through frequent field visits.

• Influence and drive cross-functional stakeholders’ accountability for meeting customer needs in alignment with ASP strategic priorities.

• Collaborate with the Quality organization to ensure compliance of all operations with manufacturers' specifications and regulatory compliance standards.

• Oversee and Implement safety and environmental procedures, guidelines, and standards.

Knowledge, Skills, and Abilities

• Advanced leadership skills that inspire teams and optimize staffing investments.

• Proficiency in financial analytics and application to P&L management.

• Comprehensive understanding of the service industry buying process and application in managing large- scale service agreements.

• Proficiency navigating complex contract negotiations, leveraging value selling skills.

• In-depth understanding of service industry standards and demonstrated ability to build customer relationships in support of revenue growth.

• Demonstrated ability to drive collaboration, developing strategic business plans, and to ensure execution against strategic priorities in a matrix environment.

• Demonstrated ability to develop FBS capability, to drive operational excellence, and best practices in Service.

• Proficiency maintaining accurate and detailed service records to meet regulatory requirements.

Fortive Corporation Overview

Fortive’s essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We’re honest about what’s working and what isn’t, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Advanced Sterilization Products

ASP is a leading global provider of innovative sterilization and disinfection solutions, and a pioneer of low-temperature hydrogen peroxide sterilization technology.ASP’s mission is to protect patients during their most critical moments. We support healthcare facilities in the fight to protect patients against hospital acquired infections, which are a leading cause of morbidity and mortality. ASP’s products, which are sold globally, include the STERRAD system for sterilizing instruments and the EVOTECH and ENDOCLENS systems for endoscope reprocessing and cleaning.

We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].

Pay Range

The salary range for this position (in local currency) is 111,500.00 - 207,100.00

The salary range for this position (in local currency) is 111,500.00 - 207,100.00

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at [email protected].