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Service Specialist 3 (74NE)

Job ID: 36036

Date Posted: Dec 5, 2025

Position will close at 12:00am CT on Dec 20, 2025

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Job Description

Job Specifications

Black Hills Energy is people powered and purpose driven. Our team uses the power of energy to improve life for over one million customers in 800+ communities across the West and Midwest. We seek talented, caring people who embody our core values and contribute to a culture of inclusion and growth. As an organization, we believe the best part of working on our team is our commitment to making tomorrow better than today—for our customers, communities and each other.

Position summary:

This position will help the company deliver install and maintain a safe and reliable natural gas distribution system in addition to supporting customers within our non-regulated appliance repair and installation programs. The position will be required to live within the communities in which they work and serve that permit timely response to meet the State and Company requirements of responding to emergency situations not to exceed 60 minutes.

Pay Range:$36.21 per hour (Determined by the current Collective Bargaining Unit)

Reporting Relationship:Gas Operations Supervisor

Essential Functions

• Install, operate, and maintain all gas facilities.

• Perform customer service, construction, maintenance, testing, and troubleshooting related to pipeline systems, measurement, appliances, and associated equipment.

• Support sales, installation, and service work for non-regulated products and services.

• Maintain facilities and equipment, including pipeline right-of-way, excavation, coating, backfilling, concrete work, painting, building erection, and vegetation control.

• Locate and mark facilities in compliance with the Company Damage Prevention Program and One-Call procedures.

• Conduct pipeline patrols, population density surveys, leak detection surveys, and inspections per company standards.

• Coordinate local damage prevention activities and provide oversight during excavation near pipeline facilities.

• Participate in emergency response programs and represent the company in interactions with landowners, public officials, emergency personnel, and local organizations.

• Ensure compliance with governmental regulations (PHMSA, State Agencies, EPA, USFS, etc.).

• Perform mapping, record-keeping, and data entry duties.

• Identify, report, and correct safety and environmental concerns.

• Contribute to the development of O&M procedures, site-specific procedures, project scopes, and work plans.

• Complete all required documentation and maintain compliance with company standards, procedures, and regulatory requirements.

• Demonstrate commitment to operational excellence and perform additional tasks as assigned.

Required Qualifications

• Strong commitment to personal and public safety.

• Minimum 2 years of HVAC experience in service and installation.

• EPA Certification Type 2 or higher.

• Fundamental understanding of electrical schematics and basic electricity

• Excellent verbal and written communication skills.

• Ability to follow written and verbal instructions and work effectively in a team environment.

• Basic computer and math skills.

• Ability to work safely around combustible or flammable gases and liquids.

• Professional customer interaction skills with a focus on satisfaction.

• Ability to achieve and maintain all Operator Qualifications and progression requirements.

• Availability to respond during working and non-working hours; must carry a company-provided cell phone

• Valid driver’s license and satisfactory driving record.

• Ability to travel up to 10% of the time.

What Is Desired:

• Experience with natural gas systems (training available for qualified candidates).

• Knowledge of safe handling practices for flammable gases.

• Familiarity with company policies, regulatory requirements, and tariff standards.

• Understanding of national, state, and local electrical codes.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

About our Company:We are a customer, growth and safety focused utility company that is dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities. Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states (South Dakota, Montana, Wyoming, Colorado, Nebraska, Iowa, Kansas, and Arkansas).

Enjoy our Comprehensive Benefits Package! Annual discretionary bonuses, 401(k) (6% company match and up to 9% company retirement contribution), tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company paid life insurance and disability benefits (short and long term), critical illness, accident & group hospital insurance, pet insurance, an employee assistance program and well-being benefits, and competitive medical, dental and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. If there is anything that may show up in these reports that may conflict with the position requirements, feel free to contact the Black Hills Energy recruiting team [email protected].

Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit careers.blackhillsenergy.com for more information.

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