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Carolina Handling, a Raymond Dealer, is one of the largest automation systems integrators in the world. We specialize in providing turnkey solutions for warehouses, distribution centers, and manufacturers. Our product and solutions offerings allow our customers to move material faster and more efficient by implementing automation equipment and technologies including…

• Consulting

• Material Handling Equipment, Parts, and Service

• Automated Mobile Robots

• Vision guided vehicles and automated guided vehicles

• High Density Storage Solutions including ASRS, Robotic Goods to Person and Shuttle Systems

• WMS/WES/WCS solutions and Software

• Intralogistics Solutions and Automation including Conveyor and High-Speed Sortation

• Telematics

Job Summary

The Distribution Supervisor will mentor and guide the EDC distribution team, leveraging Carolina Handling's resources to achieve high levels of customer satisfaction. You will ensure the team's productivity and profitability by coordinating daily operations, addressing customer needs, and implementing changes for continuous improvement. Your focus will be on maintaining service excellence while staging shipments and managing inventory effectively.

Responsibilities

• Team Leadership & Productivity

• Guide and manage a group of dock associates, senior dock associates, and team leads to support customers, actively pursue customer satisfaction, and measure performance.

• Ensure team performance as a unit for maximum productivity and profitability.

• Coordinate efforts of the team to address daily, weekly, and monthly issues impacting customer service and profitability.

• Provide daily operational oversight, ensuring tasks are completed efficiently and on time.

• Work closely with the Equipment Distribution Manager and EDC Team Leaders to meet department and company goals.

• Continuously develop personal communication, supervision, and leadership skills through self-study and seminars.

• Customer Focus & Service Excellence

• Maintain a direct focus on the daily needs of internal and external customers.

• Consistently strive to ensure a level of service that exceeds customer expectations.

• Facilitate the implementation of changes to improve customer service and operational efficiency.

• Operations & Logistics

• Stage all items in the correct inbound staging areas, ensuring that no spaces are occupied until properly tagged.

• Keep new equipment "shop" outbound cleared throughout the day.

• Stage next day's shipments in the outbound racks to ensure smooth operations.

• Perform any other duties as assigned or required to support the company's overall operations and objectives.

Requirements

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks.

• High school diploma or equivalent minimum.

• A minimum of 3 years of experience, including at least 2 years in a leadership role.

• Excellent communication skills, including written, verbal, and listening abilities.

• Exceptional organizational and time management skills.

• Must exhibit detail orientation and the ability to juggle priorities.

• Ability to interact effectively with team members to develop strong working relationships.

• Basic mechanical understanding.

• Strong mental ability to maintain a calm demeanor under pressure or stress.

Benefits of Joining the Team

Benefits Built For YOU! At Carolina Handling, taking care of Associates is our utmost priority. We are pleased to offer a comprehensive benefit program to protect your health, your family, and your way of life.

Health Benefits:

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Financial and Tax-Saving Benefits:

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Additional Benefits:

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Company Benefits:

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Comprehensive Perks Package Including:

• Professional Development Opportunities: This includes training programs and tuition reimbursement for further education or certifications.

• Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

• Company-sponsored social events and team-building activities.

• Employee recognition program

Physical Requirements & Working Conditions

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job unless it causes undue hardship.

This position is classified as sedentary work, which requires the ability to remain stationary for extended periods while occasionally moving within the office to complete tasks. Physical demands include the ability to frequently lift and/or move objects weighing up to 10 pounds and occasionally up to 25 pounds. Manual dexterity is necessary for computer operation, writing, and handling materials. Clear articulation and voice control are essential for effective communication with both internal and external customers via telephone. Specific vision abilities essential for this role include close vision, peripheral vision, and the ability to adjust focus.

While the role involves regular interaction with internal and external customers in a dynamic office environment, occasional exposure to shop environments and associated hazards may occur. The individual must effectively manage tight deadlines, shifting priorities, and a high volume of information flow while maintaining professionalism. Additionally, handling sensitive and confidential information is part of the job. Standard office equipment such as laptops and smartphones are regularly utilized, and noise levels typically range from low to moderate.

Travel Requirements: Occasional travel to other offices may be required.

This job description is intended to outline the general nature and level of work being performed by individuals assigned to this position. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. Management reserves the right to modify, add, or remove duties as necessary to meet business needs. This job description does not create a contract of employment between the company and the employee.

Don’t meet every requirement? Studies have shown that women, communities of color and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!