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MO-SSM Health St. Joseph Hospital - Lake Saint Louis

Worker Type:

PRN

Job Highlights:

+ **_Monday- Friday_**

+ **_Variable shifts -The candidate is required to have open availability and flexibility._**

+ **_7:00AM -3:00PM and 3:00PM-11:00PM_**

+ **_Call Center/ Security Dispatcher_**

+ **_This is a PRN role; the position is not eligible for Benefits._**

+ **_The role is as needed bases (minimum of 1shift per month)_**

+ **_The position is in the Security Department, answering incoming calls; dispatch for the Security Department; monitors fire alarms._**

Job Summary:

Answers incoming calls and performs triage of inquiries.

Job Responsibilities and Requirements:

PRIMARY RESPONSIBILITIES

+ Responds to telephone and/or Internet inquiries from customers seeking information and/or resources following a set standard.

+ Collects relevant caller data to assist with measurement, tracking and reporting activities.

+ Track inquires, questions and answers and provide resolution.

+ May perform clerical or administrative duties.

+ Performs other duties as assigned.

EDUCATION

+ High School diploma/GED or 10 years of work experience

EXPERIENCE

+ **Call Center experience required- High Volume of incoming and outgoing calls (12,000 calls a month and dispatch abut 5,000 radio calls to Security).**

PHYSICAL REQUIREMENTS

+ Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.

+ Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.

+ Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.

+ Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.

+ Frequent keyboard use/data entry.

+ Occasional bending, stooping, kneeling, squatting, twisting and gripping.

+ Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.

+ Rare climbing.

REQUIRED PROFESSIONAL LICENSE AND/OR CERTIFICATIONS

+ None

Department:

8651000023 Operators - St. Joes Lake St. Louis

Work Shift:

Variable Shift (United States of America)

Scheduled Weekly Hours:

0

Benefits:

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

+ **Paid Parental Leave** **:** we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).

+ **Flexible Payment Options:** our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.

+ **Upfront Tuition Coverage** : we provide upfront tuition coverage through FlexPath Funded for eligible team members.

Explore All Benefits (https://jobs.ssmhealth.com/us/en/benefits)

_SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity,_ _pregnancy, veteran status_ **_,_** _or any other characteristic protected by applicable law. Click here to learn more. (https://www.ssmhealth.com/privacy-notices-terms-of-use/non-discrimination?\_ga=2.205881493.704955970.1667719643-240470506.1667719643)_