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As a Senior Inside Sales Representative, your role involves advanced sales activities, utilizing specialized skills to handle non-standard sales problems. You will evaluate sales inquiries more critically and offer tailored solutions to customers, improving the overall sales process and outcomes.

Responsibilities:

• Handle complex and multifaceted inbound and outbound sales inquiries.

• Evaluate and process high-value customer orders.

• Maintain comprehensive and detailed customer records.

• Identify and qualify high-potential sales leads.

• Record and analyze detailed sales activities.

• Prepare and present sophisticated sales quotes and proposals.

• Resolve complex customer issues with products and services.

• Coordinate with other departments for large orders.

• Support strategic sales initiatives and projects.

• Mentor junior associates and provide guidance.

Skills:

• Complex Customer Service Orientation: Handle intricate customer needs.

• Targeted Sales Techniques: Tailored sales strategies for specific scenarios.

• Sophisticated Communication Skills: High-level communication proficiency.

• Advanced CRM Software Use: Expert use of CRM tools.

• Exceptional Organization: Superior task and time management skills.

• Advanced Attention to Detail: High degree of accuracy and precision.

• Data Interpretation: Ability to analyze and interpret sales data effectively.

• Comprehensive Product Knowledge: Extensive understanding of products/services.

Our Interview Practices

_To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process._

_Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process._

EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.