• Eligibility Supervisor - SES

    MyFlorida (Tampa, FL)


    ELIGIBILITY SUPERVISOR - SES - 60033845

    Date: Dec 5, 2025

     

    The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce\_operations/human\_resource\_management/for\_job\_applicants/e\_verify) .

     

    Requisition No: 866433

     

    Agency: Children and Families

     

    Working Title: ELIGIBILITY SUPERVISOR - SES - 60033845

     

    Pay Plan: SES

     

    Position Number: 60033845

     

    Salary: $1,577.46 - $2,869.69 Bi-Weekly

     

    Posting Closing Date: 12/19/2025

     

    Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

     

    Eligibility Supervisor– SES

     

    This position is for an Eligibility Supervisor - SES in the Tampa Service Center or North Pinellas Service Center. Teleworking is not an option for SES positions. Some travel will be required. Facility is a tobacco free environment.

     

    The bi-weekly salary range for this position is $1,577.46 - $2,869.69.

     

    The individual occupying this position is responsible determining initial and ongoing eligibility for social service programs, including reviewing, and analyzing error-prone and complex cases to evaluate the quality and quantity of services, conducting trainings, and monitoring staff as appropriate.

    EXAMPLES OF WORK PERFORMED:

    + Supervise Eligibility Staff.

    + Communicate with, motivate, train and evaluate employees' performance; plan and direct their work.

    + Reviewing and analyzing error-prone and complex cases to evaluate the quality and quantity of services.

    + Conducting training and mentoring staff.

    + Planning, evaluating, leading and guiding staff towards continuous quality improvement.

     

    Lead their team in such a manner that enhances customer service and the goals of the agency.

    KNOWLEDGE, SKILLS AND ABILITIES:

    + Excellent people skills.

    + Knowledge of public assistance program objectives and policies.

    + Knowledge of interviewing techniques.

    + Knowledge of methods of compiling, organizing, and analyzing data.

    + Knowledge of applicable mainframe systems and software applications.

    + Excellent skills in operating a personal computer.

    + Ability to supervise people.

    + Ability to set goals, delegate tasks and monitor performance.

    + Ability to coordinate the operations and activities of a unit.

    + Ability to interpret and apply complex information concerning policies and procedures related to ESS programs.

    + Excellent interpersonal skills with the ability to build relationships.

    + Ability to develop and deliver public presentations.

    + Ability to investigate complaints.

    + Ability to meet and deal with the public in a variety of situations.

    + Ability to compose documents involving technical information.

    + Ability to interpret and apply regulation materials.

    + Ability to prioritize and meet deadlines.

    + Ability to establish and maintain effective communication.

    + Ability to coach, mentor and develop team members.

    + Ability to communicate effectively both orally and in writing.

    + Ability to apply ethical business practices.

    MINIMUM REQUIREMENTS

    + Two years of work experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.

    + OR an associate’s degree or higher from an accredited college or university can substitute for the work experience.

    + OR 60 semester hours or 90 quarter hours can substitute for the experience.

    + Two years or more of supervisory experience leading a diverse team.

    + Must be willing to travel.

    PREFERENCES

    + Experience with process improvement, performance management, project management or employee engagement.

    + Bachelor’s degree in business management, project management, entrepreneurship, accounting, hospitality, human resources or a related field.

    + Preference will be given to those who have at least two years of ESS experience.

     

    The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

     

    Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

     

    The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

    Location:

    TAMPA, FL, US, 33612 LARGO, FL, US, 33778

    Nearest Major Market:Tampa