• Epic Application Coordinator II (IT@JH Health IT)…

    Johns Hopkins University (Baltimore, MD)


    IT@JH is seeking an **_Epic Application Coordinator II_** _, to_ join the in support of Epic Pathology application teams. The Epic Application Coordinator II will play a key role in supporting and coordinating Epic Systems applications, specifically the Digital Pathology Program for the Health System. This position requires a solid understanding of clinical workflows, a foundational knowledge of Epic Systems functionality, and the ability to collaborate with end-users and colleagues to enhance the efficiency of our healthcare systems.

     

    Specific Duties & Responsibilities

    _Application Support_

    + Provide day-to-day support for Epic Systems applications, addressing end-user inquiries and troubleshooting issues.

    + Collaborate with end-users and IT teams to understand and address workflow challenges, ensuring optimal system performance.

    + Assist in the implementation of updates and enhancements to Epic Systems applications.

    _Documentation and Training_

    + Contribute to the development and maintenance of documentation, including training materials and standard operating procedures.

    + Assist in the delivery of training programs for end-users, promoting the effective use of Epic Systems functionalities.

    + Support the creation of user guides and educational resources.

    _Coordination and Collaboration_

    + Collaborate with cross-functional teams to coordinate and implement Epic Systems applications, ensuring alignment with organizational goals.

    + Participate in project planning and execution, providing support for the successful implementation of system changes.

    + Act as a liaison between end-users and IT teams, facilitating effective communication and understanding of system requirements.

    _Quality Assurance_

    + Assist in quality assurance activities, including testing and validation of Epic Systems configurations and updates.

    + Collaborate with end-users to gather feedback, identify areas for improvement, and contribute to the resolution of issues.

     

    _*Other duties as assigned, including on-call support on a team rotational basis._

    Minimum Qualifications

    + Bachelor's Degree in a related field.

    + Three years of operational experience in a clinical or healthcare business operations setting or in information technology.

    + Additional education may substitute for required experience and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

    Preferred Qualifications

    + Experience in a role related to workflows in clinical or healthcare business operations.

    + Familiarity with Epic Systems functionality is desirable.

    + Strong analytical and problem-solving skills.

    + Excellent communication and interpersonal abilities.

    + Ability to work collaboratively in a fast-paced and dynamic environment.

     

    Classified Title: EPIC Application Coordinator II

    Role/Level/Range: ATP/04/PD

    Starting Salary Range: $62,900 - $110,100 Annually (Commensurate w/exp.)

     

    Employee group: Full Time

     

    Schedule: Mon-Fri 8:30-5:00

     

    FLSA Status: Exempt

     

    Department name: IT@JH Health IT

     

    Personnel area: University Administration

     

    Equal Opportunity Employer

     

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.