• Solution Architect - Salesforce Service Cloud

    Capgemini (Dallas, TX)


    About the job you’re considering

     

    We are seeking an experienced Salesforce Solution Architect with deep expertise in Service Cloud capabilities to lead the design and implementation of scalable, high-performing Salesforce solutions. This role will be responsible for defining the overall Salesforce architecture, ensuring alignment with business objectives, and driving technical excellence across all Salesforce initiatives.

    Your role

    • Own the Salesforce architecture, including data model, security, environment strategy, DevOps, integrations, analytics, and roadmap updates.

    • Lead and participate in Salesforce and Technology governance groups, providing thought leadership in solution design, technical design, and quality assurance.

    • Drive high-level technical design for all Salesforce changes and enhancements, ensuring adherence to architectural principles and standards.

    • Produce high-quality documentation and oversee low-level technical design deliverables.

    • Design and implement scalable, high-performing solutions in Salesforce, evaluating when third-party solutions may be more appropriate.

    • Create High-Level Designs (HLD) and documentation based on business requirements for Service and Support, including potential integration with Revenue Cloud and handling export control data.

    Your skills and experience

    • Minimum 5 years of Salesforce implementation experience as a Solution Architect.

    • Proven expertise in Salesforce Service Cloud and related capabilities.

    • Strong understanding of Salesforce architecture components, including data modeling, security, integrations, and DevOps.

    • Experience leading technical design and governance processes.

    • Salesforce Certifications: Service Cloud, Experience Cloud (required).

    • Experience with Revenue Cloud and handling sensitive data (e.g., export control).

    • Familiarity with analytics tools and integration frameworks.

    • Excellent communication and documentation skills.

    \#LI-MS4 #LI-REMOTE

    Life at Capgemini

     

    Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer:

     

    + Flexible work

    + Healthcare including dental, vision, mental health, and well-being programs

    + Financial well-being programs such as 401(k) and Employee Share Ownership Plan

    + Paid time off and paid holidays

    + Paid parental leave

    + Family building benefits like adoption assistance, surrogacy, and cryopreservation

    + Social well-being benefits like subsidized back-up child/elder care and tutoring

    + Mentoring, coaching and learning programs

    + Employee Resource Groups

    + Disaster Relief

     

    About Capgemini

     

    Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to

     

    engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2024 global revenues of €22.1 billion.

     

    Get the future you want | www.capgemini.com

     

    Disclaimer

     

    Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.

     

    This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodations do not pose an undue hardship.

     

    Capgemini is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.

     

    Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.

     

    Click the following link for more information on your rights as an Applicant http://www.capgemini.com/resources/equal-employment-opportunity-is-the-law

     

    Applicants for employment in the US must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the US by Capgemini.

     

    **Job:** _Programmer/Analyst_

    **Organization:** _NA APPS LOC PRACTICE_

    **Title:** _Solution Architect – Salesforce Service Cloud_

    **Location:** _TX-Dallas_

    **Requisition ID:** _082592_